Sports
Gururaj Moger
Team Lead
Alvegadde, Shiroor, Kundapur
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Team Lead
TATA Consultancy Services
06.2022 - Current
- Managing the day-to-day operations of the audit service desk, including overseeing tickets queues, assigning the tasks, providing timely resolution of the audit queries
- Providing support and guidance to the team of 20 Audit support agents which also included providing training and performance evaluation
- Handling all the escalation for complex audit issues, coordinating with internal audit teams to resolve issues promptly and effectively
- Monitoring performance of each agents and identifying the area for improvement
- Conducting regular quality review calls and weblogs handled by the Audit agents
- Creating reports on weekly and monthly basis for the tickets handled by the audit agents
- Worked extensively with Oracle ERP for audit tracking, reporting, and workflow automation, ensuring accuracy in financial and operational data.
- Managed SAP Inventory Management processes including stock tracking, reconciliation, and reporting, improving accuracy and efficiency in asset and resource management.
Business Development Manager
Practo
01.2022 - 04.2022
- To relentlessly achieve and exceed the targets set by the City P&L Head
- To provide world-class service to his/her customers by advising patients about service through structured discussion
- To read, understand, absorb, retain and practice Practo Way of Care Coordination(PWOC) align individual thoughts and actions towards same
- Addresses query of patients and families in very professional manner and present benefits of our solution
- To seek awareness about company's vision, goals, and plans and align individual thoughts and actions towards same
Virtual Accounts Manager
Swiggy
12.2019 - 09.2021
- Handling Virtual Management Process and interacting with clients
- Building relationship with clients in order to pitch packages available
- Cold calling restaurant managers and convincing them for new policies and packages
- Analyzing real time data and handling queries of restaurant managers.
Education
MBA - Finance
Sahyadri College of Engineering & Management
BBA - Finance
Sri Guru Sudindra College
High School Diploma - undefined
New English School PU College
Skills
- Task Prioritization
- Relationship Building
- Client Service
- Problem-Solving
- Time Management
- Technical Support
- Knowledge of Accounting Software
- Data Analysis
- Service Monitoring
- Proficient in MS Excel
- SAP ERP Proficient
- SAP or Oracle Implementation
Accomplishments
- Received certificate for consistent performance and contribution towards the TCS-KPMG UK relationship
- Pursuing SAP Certification
- Oracle ERP – Financial reporting, Accounting reconciliation and transaction
- Completed certification course on Ernst & Young in Sahyadri College of Engineering And Management In 2018.
Additional Information
- Languages known: English, Kannada, Hindi
- Participated in leadership camp held by M.R.Pai foundation, Bhatkal
- SPSS project on Study on opening an agricultural school in South Canara.
- Participated in University level volleyball held in Dharwad in 2016
- Was a part of Sahyadri Whiz- Quiz 2018 conducted for undergraduate students in and around Mangalore.
- Conducted an organization study on Chitrapur Tiles Limited
- Designed a business plan on cafe coffee day and prepared balance sheet
- Investment management (portfolio management)- learnt the functions of share market and information regarding the investment in such markets
- Received 5423 gain in a month
Interests
Travel
Riding
Music
Timeline
Team Lead
TATA Consultancy Services
06.2022 - Current
Business Development Manager
Practo
01.2022 - 04.2022
Virtual Accounts Manager
Swiggy
12.2019 - 09.2021
BBA - Finance
Sri Guru Sudindra College
High School Diploma - undefined
New English School PU College
MBA - Finance
Sahyadri College of Engineering & Management
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