Guru Sagar Shukla
New Delhi
Summary
6 Years’ Experience working in the sales & service industry. Implemented aggressive sales strategies and marketing plans to optimize sales and increase returning customer numbers. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager - Sales and Partner Engagement
Cloudologic Pvt Ltd
New Delhi
04.2024 - Current
- Conduct market research and competitive analysis to stay informed about industry trends, emerging technologies, and competitor activities
- Use insights to adjust sales strategies and identify new business opportunities
- Prepare and deliver compelling sales presentations and proposals
- Negotiate contracts and terms with clients to secure profitable deals and long-term partnerships
- Work closely with other departments, such as marketing, product management, and customer support, to ensure alignment and support for sales efforts
- Provide feedback to the product team on client needs and market trends
- Prepare and present regular sales reports and forecasts to senior management
- Track key performance indicators (KPIs) and adjust strategies as needed to achieve sales goals
- Manage and nurture relationships with channel partners and OEMs (Original Equipment Manufacturers) to drive growth and mutual success.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Ensured compliance with industry regulations and company policies.
Enterprise Account Manager
NxtGen Datacenter and Cloud Technologies
01.2023 - 04.2024
- Experience in identifying target customers within the assigned region and defining the go-to-market strategy
- Experience in providing consultation to the customer related to Cloud, Colocation, Veeam Backup, DR ,Security, SOCaaS, and Managed services
- Involved in understanding customer needs, presenting solutions, negotiating contracts, and closing deals to drive revenue growth
- Experience in developing and maintaining a strong relationships with key customers, understanding their business challenges, and providing consultative solutions to meet their requirements for up-selling or cross-selling
- Managing Channel Partners for services and product implementation
- Collaborate closely with internal teams such as marketing, product management, and customer support to align sales initiatives and ensure seamless execution of customer engagements
- Experience in delivering pitch to the customers at industry events, conferences, and trade shows to enhance the company's visibility and generate new business opportunities
- Also, participated in VMWare conference at Mumbai.
Assistant Manager-B2B
Reliance Jio
New Delhi
10.2019 - 01.2023
- Drive small and medium enterprise business in the assigned territory
- Pitch enterprise products and services to prospective customers
- Ask questions to understand customer requirements and close sales
- Enter and update customer information in the CRM
- Take and process orders in an accurate manner
- Maintain sales pipeline with accuracy
- Handle grievances to preserve the company’s reputation
- Keep records of calls and sales and note useful information
- Understand our ideal customers and how they relate to our products
- Create and maintain positive client relationships to build the business
- Interact with customers and network installation team for delivery.
Customer Relationship Manager
Bharti Airtel Limited – B2B
New Delhi
09.2018 - 10.2019
- Complete Customer experience for Airtel SMB Accounts - Customer life-cycle process including customer on-boarding, service recovery, up-selling and customer retention in Delhi
- Ensure quality of service by developing a thorough and detailed knowledge of technical B2B customer experience for 100+ corporates, Mobility, MPLS, ILL , SIP Trunk & SAAS Products
- Identify and develop new business through networking and follow-up courtesy calls
- Heading Enterprise Churn and Ensuring Retention
- Provide technical advice to customers on all aspects of the installation and use of computer systems and networks, both before and after the sale
- Meet sales targets set by managers and contribute to team targets
- Network with existing customers in order to maintain links and promote additional products and upgrades
- Handle hardware or software problems and faults, referring on to specialist technical colleagues where appropriate
- Dealing with customers on billing, service and sales and also working on rate revision upgradation and updating, shifting their account.
Education
Master of Business Administration(MBA) - Marketing
Chandigarh University
Skills
- Customer Profiling
- Product Selling
- Revenue Generation
- Opportunity Generation
- Relationship Building
- Product Knowledge
- Account Management
- Sales Navigator Tool
- Post-Sale Relationship
- Partner/Vendor Management
- Cross & Up Selling
- Quotation Management
- New Customer Acquisition
- Client Communication
- Inside & Field Sales
- Cloud Migration
- Cyber security
- Managed services
- Learning services
- Enterprise Account Management
- Go-to-Market Strategy
- Consultation
- Negotiation
- Channel Partner Management
- Market Research
- Competitive Analysis
- Sales Presentations
- Proposal Preparation
- Contract Negotiation
- Sales Reporting
- Forecasting
- Key Performance Indicators (KPIs)
- Relationship Management
- Business Development
- CRM Management
- Technical Knowledge (Cloud, Colocation, Veeam Backup, DR, Security, SOCaaS, Managed services)
- Up-selling
- Cross-selling
- Collaboration with Internal Teams
- Industry Events and Conferences
- Customer Engagement
- Small and Medium Enterprise Business Development
- Pitching Products and Services
- Customer Relationship Management
- Sales Pipeline Management
- Grievance Handling
- Record Keeping
- Ideal Customer Identification
- Positive Client Relationships
- Network Installation Coordination
- Customer Experience Management
- Technical Support
- Sales Target Achievement
- Networking
- Problem Solving
- Billing and Account Management
- Technical Advice
- Customer Retention
- Sales Promotion
- Rate Revision
Certification
- Veeam Sales Professional for Public Cloud 2023
- Veeam Sales Professional for Microsoft 365 Professional 2023
- Veeam Technical Sales Professional for Public Cloud 2023
- Veeam Technical Sales Professional for Microsoft 365 Professional 2023
- VSP – Modern Application Platform
- VSP - SV (Server Virtualization 2021)
- VTSP - HCI (Hyper-Converged Infrastructure 2020)
Personal Information
- Father's Name: Mr. Ram Achhaibar Shukla
- Date of Birth: 12/11/1995
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that the information given here with is correct to my knowledge and I will be responsible for any discrepancy.
Timeline
Manager - Sales and Partner Engagement
Cloudologic Pvt Ltd
04.2024 - Current
Enterprise Account Manager
NxtGen Datacenter and Cloud Technologies
01.2023 - 04.2024
Assistant Manager-B2B
Reliance Jio
10.2019 - 01.2023
Customer Relationship Manager
Bharti Airtel Limited – B2B
09.2018 - 10.2019
Master of Business Administration(MBA) - Marketing
Chandigarh University
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