Gurusharan Kaur

• Lead and guide the Partner Services team in delivering high-quality support to affiliates, corporates, and global partners.
• Oversee day-to-day partner service operations, ensuring timely resolution of queries, access to resources, and delivery of process documents and reports.
• Collaborate with internal stakeholders (marketing, sales, operations, and product teams) to provide coordinated support to partners.
• Monitor workflows and allocate tasks within the team to ensure service levels are met consistently.
• Ensure smooth channel partner onboarding, including access to portals, marketing kits, and training resources.
• Standardize processes and documentation for efficient partner engagement.
• Support data management, reporting, and tracking of partner performance metrics.
• Assist in rolling out global partner programs and initiatives.
• Manage logistics for sponsor webinars, and coordinate with internal teams and external speakers to ensure smooth execution.
• Track registrations, attendance, and post-event outcomes to measure effectiveness.
• Assist in the execution of advertising product placements for newsletters, and campaigns.
• Work with marketing teams to align advertising deliverables with partner expectations and timelines.
• Provide operational support for partner promotions and marketing initiatives.

•Providing a seamless onboarding process and personal service experience for global reseller partners,corporate customers, and US local network liaisons.
•Understanding partner needs and delivering tailored solutions while streamlining processes and maintaining a successful and scalable low-touch customer success model.
•Working with Education operations team and multiple departments within the organization including Sales, Product, Customer Experience, Technology, and Marketing.
•Developing and delivering training or tech support for partners when required
•Building and nurturing strong relationships internally and externally
•Supporting operational project management.
•Driving incremental indirect revenue by participating in partner’s business review and revenue forecasting activities.
•Working closely with the Global Sales department to build Strong Funnel.
•Activities Involved like Presentations, Retention of existing accounts and developing the business potential there.

•The lead point of contact for clients
•Working with internal departments to ensure client priorities are understood, and resources are executing on commitments
•Establish excellent working relationships with the client representatives who also operate at a group level within their business
•planning communication for clients and delivering on the campaigns
•Responsible for the efficient execution of all the campaigns within the given deadlines
•Oversee and grow the current client accounts by identifying revenue opportunities and managing consistent growth by securing new accounts

• Assigning the SLA class (A,B,C) for each account
• Working closely with the sales, marketing, and operations team to conceptualize and execute revenue growth plans.
• Managing All Merchant accounts of Pune and analyzing different ways to optimize merchant revenue.
• Managing and optimizing churn of merchants
• Review of commissions.
• Selling marketing packages to the merchants.
• Pro-actively managing the success of all the accounts of Pune.
• Working with merchants to get widget links on their FB pages/websites, securing back links etc.
• Review Merchant Performance on monthly and quarterly basis.
• Sending One Pager Report (Profitability Report) every month.
• Increasing the inventory (seat allocation) and quality of yield calendar
• Annual Renewal of Contracts.
• Helping Finance with the collection.

• Running the sales and marketing activities & accountable for increasing sales growth & driving sales initiatives in order to achieve business goals.
• Defining and implementing strategies for events, exhibitions and project launches.
• Attending Property exhibitions in various locations
• Communicating with design agency for creative's and advertisements of the company.
• Identifying prospective markets and generating business from existing products.
• Handling the negotiation & finalization of the deal.
• Preparation of Work Orders and Purchase Orders for the different marketing activities.

• Business development & new client acquisition for brands to expand their business across India.
• Lead generation & prospect inspection.
• Hand holding investors through National Brands and Franchise procurement process.
• Co-ordination within different department to assist in Franchise closure process.
• Organizing events to create common platform for brand & investors.
• Brand co-ordination and Brand promotion through ATL and BTL activities.
• Acquiring new brand for Brand pool through identifying potential brands.
• Responsibilities to manage assigned brands along with their business expansion.
• Reach out to investors, brands with several instruments of promotion on social search engines.
• Working closely with both clients and internal teams on consulting engagements, identifying opportunities, define service lines, create proposals, deliver consulting work, and contribute to thought leadership.
• Maintaining existing clients & Brands relationships in the market & also developing & nurturing new clients.
• Strategic planning to increase market penetration and improve customer satisfaction through various client servicing activities and tools.

• Lead Generation.
• Showcasing product demo in colleges, corporate companies, IT parks and all the ICICI branches of Pune.
• Development of monthly, weekly marketing plans to drive business objectives.
• Implement strategic plans to maximize closures.
• Ensuring profit targets are achieved, margins maintained & expenses controlled.
• Preparing reports and MIS of the entire up sell, revenue, clients etc.