GURUSWAMI N
Bangalore
Summary
Customer-oriented Store Manager offering over [7] years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
8
8
years of professional experience
Work History
Store Manager
Swiggy Insta Mart PVT LTD
Bangalore
12.2023 - Current
- I was handling complete store operations from inbound to shipment delivery to the cx .
- Provide training to the team members for need at all the concerns .
- *Manage the onboarding & training activities for ASM and Pickers and ensure that they fallow the required guidelines while performing the different tasks .
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Store Manager
BLINK COMMERCE PRIVATE LIMITED / GROFERS INDIA PVT LTD
Bangalore
01.2022 - 10.2023
- I Lead, direct, and manage entire station functions to ensure that entire departments and staff implement service agreements at or above customer standards.
- Initiating improvements to enhance quality standards, reduce wastage, and eliminate unnecessary work.
- I directly interact and take daily huddle meeting with delivery partners to give the best performance and solve the ground level issues.
- Review and analyze station P&L performance and set short-term goals to address any budgetary shortfalls.
- *Execute plans for ensuring availability of adequate fleet or building tye fleet and infrastructure to meet the supply demand
- I Direct as well as train management staff for sound human relations to accomplish customer needs and Ensure rules, directives, and methods are conveyed to all stations and Ensure safety procedures and programs are executed and maintained.
Supervisor
DROP SHOP PVT LTD
Bangalore
08.2021 - 12.2021
- Handled complete inventory 50L+
- Receiving goods from vendor coordinating with them
- Maintains good Relationship with the concerned vendors who gives stocks to the WH
- Process of clearing vendors return shipments
- Handling Forwards and Returns without breach
- Follow up with purchase team align the vendor as per cut off time & slot wise
- Follow with category team and resolve MRP Issue & Rate difference
- Co-ordinate with category team for content issue
- Daily coordinate with finance team for clearing the vendor invoices payments
- Every month conducting audit on inventory
- Handled B2C & B2B Inventory, order processing, Dispatch & Vehicle Follow Ups
- Main Metrics 5s, FIFO P2B, OTB, OTD Follow Ups
- Orders Picking to till Dispatch follow ups & Check MIS (Productivity Report, Weekly Dashboard).
Team Lead
SMART CRAFT INDIA PVT LTD
Bangalore
02.2018 - 07.2021
- Handlining warehouse complete inventory
- Miantained manpower 6 picker and 10 putters
- Processing of orders received from online (through Amazon, Flipkart, First Cry, Etc.) on daily basis
- Inventory management of warehouse stock
- Assisting monthly internal audit on inventory
- Prepering day-to-day MIS and monthly reports
- Main Metrics 5s, FIFO P2B, OTB, OTD Follow Ups
- Stock Management: Daily stock auditing with the system reports, store stock fulfilment as per the sale.
CMF Executive (Central Material Function)
WIPRO PVT LTD
Bangalore
06.2016 - 06.2017
PreparingMaintainedHandliningfulfillmentvide support to drive the same to reach the overall organizational targetsL was preparing day-to-day MIS and monthly reports.
Education
B A -
BANGALORE UNIVERSITY
05-2015
PRE-UNIVERSITY BOARD -
PUC
Bangalore04-2012
SSLC
Bangalore04-2010
Skills
- MICROSOFT EXCEL
- GOOGLE SPREAD SHEETS
- DATA BASE AND DATA REVIEW
- COMPUTER KNOWLEDGE
- Store operations oversight
- Loss Prevention
- Risk Management
- Employee Training
Hobbies and Interests
- MUSIC
- CRICKET
- BOOKS
Timeline
Store Manager
Swiggy Insta Mart PVT LTD
12.2023 - Current
Store Manager
BLINK COMMERCE PRIVATE LIMITED / GROFERS INDIA PVT LTD
01.2022 - 10.2023
Supervisor
DROP SHOP PVT LTD
08.2021 - 12.2021
Team Lead
SMART CRAFT INDIA PVT LTD
02.2018 - 07.2021
CMF Executive (Central Material Function)
WIPRO PVT LTD
06.2016 - 06.2017
B A -
BANGALORE UNIVERSITY
PRE-UNIVERSITY BOARD -
PUC
SSLC
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