Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gurveen Singh

New Delhi

Summary

Currently working as a Quality Auditor, monitoring call quality, ensuring compliance with company standards, evaluating performance, and identifying areas for improvement. Previously handled health insurance retention and renewal processes, successfully driving sales of health insurance products, achieving sales targets, and maintaining strong customer relationships

Overview

2
2
Languages
3
3
years of post-secondary education
10
10
years of professional experience

Work History

Quality Auditor

Niva Bupa health insurance company limited
Noida
04.2026 - Current
  • Conducted internal audits to ensure compliance with quality standards and regulations.
  • Evaluated processes and procedures for effectiveness and efficiency improvements.
  • Collaborated with teams to identify areas for quality enhancements and corrective actions.
  • Recommended essential corrective actions based on test results.

Senior Renewal Advisor

Niva Bupa Health insurance Private limited
Noida
06.2023 - 03.2026
  • Focused on maximizing customer retention as a core responsibility of Renewal Advisor.
  • Renewal business success relies on quality of service provided and timely resolution of customer issues.
  • Facilitated regular follow-ups with clients to ensure satisfaction and enhance retention.
  • Provided expert advice on health insurance plans and benefits to the customer.

Executive Sales Associate,

Policy bazaar web aggregator private limited
Gurugram
04.2017 - 12.2021
  • Educated clients on tailored product options to enhance satisfaction and meet specific needs.
  • Prepared customized product solutions aligned with client preferences to improve their overall experience.
  • Addressed client concerns by highlighting product advantages over competitors to reinforce value and trust.
  • Participated in regular training to stay updated on new products and recent changes.

Education

BBA - Banking And Insurance

Guru Gobind Singh Indraprastha University
04.2014 - 03.2017

Guru Harkrishan Public School

Skills

  • Quality standards
  • Policy analysis
  • Health insurance consultation
  • Retention strategies
  • Customer service
  • Communication skills

Languages

English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1

Timeline

Quality Auditor

Niva Bupa health insurance company limited
04.2026 - Current

Senior Renewal Advisor

Niva Bupa Health insurance Private limited
06.2023 - 03.2026

Executive Sales Associate,

Policy bazaar web aggregator private limited
04.2017 - 12.2021

BBA - Banking And Insurance

Guru Gobind Singh Indraprastha University
04.2014 - 03.2017

Guru Harkrishan Public School
Gurveen Singh