Gurvinder Kaur

To be member of a strong professional team committed to excellence and innovation and dedicate efforts to gain and expertise in my profession to ensure growth and development.

• Father's Name: Mr. Avtar Singh
• Husband's Name: Mr. Jagdeep Singh
• Date of Birth: 09/24/86
• Nationality: Indian
• Marital Status: Married

• Majorly handling the residential & commercial (CRM Department).
• Responsible for providing Pre-sales and post-sales services to the clients for example: Statement of Customer Accounts. Instalments Status. Project Status, Construction Status. Demand Status. Receipts Status.
• Interest status Majorly handling defaulters and solving their issues.
• Direct interaction and reporting to management regarding chronic cases.
• Managing clients for registration formalities and providing them full and final status to process for registration.
• Updating customer files that containing all the details about the customer.
• Preparation of customers Database Management.
• Informing clients and Making Entries Related to the following things: Transfer of Registration. Loss of Legal Documents. Deletion of Name of Joint Applicant. Addition of name of Joint Applicant. Change of Address/contact no and Email ID. Reason for Cheque bounce Processing Death Case formalities.
• Coordinating with various departments' example, site office, legal department, Accounts department & system department etc. Resolving customer grievances claims through phone, e-mails, written Communication (letters) and personal meetings by coordinating with various Departments such as Legal, Accounts, etc.
• Looking after the collection of dues for projects.
• Sending reminders/final notices for collection timely.
• Coordinating with financial institutions and brokers for timely remittance of dues.
• Settling Interest issue case individually.
• Coordinating with Bank Team for issuing TPT and PTM.
• Coordination with calling team for collection.
• Direct follow-up with major defaulters and solving cases with approval from management.
• ERP Based Real Estate Software: 4QT and Pinga Solutions.

Hindi, English, Punjabi

Traveling, Listening to Music