Gurvinder Singh

• Leading 30 member Pan India Resourcing and Onboarding services team in 6 locations that is responsible for end to end recruitment activities that include Requisition management, Internal job posting, Offer Management, Vetting checks initiation, Employee ID generation, completing pre onboarding and onboarding formalities, creation of P files, provide periodic updates to Hiring managers, recruiters and Candidates, make decisions and identify and resolving complex decisions related to setting up of process and coordination between recruitment team and recruitment services.
• Played Key role in standardizing SOP, Process and migrating recruitment services activities from ASP HSBC bank to India from Philippines and Vietnam locations
• Outstanding contribution to Recruitment services migration for GSC India by standardizing processes across all GSC India locations
• Played key role in reducing TAT for Requisition creation from 7 to 2 days for pan India also reduced TAT for Internal application screening from 15 days to 8 days this has helped hiring manages to speed up hiring process and better utilization of time
• Streamlined offer creation, background verification process across GSC India locations – this has helped reducing errors and speeding up offer creation to extension and provide better support and experience to both recruiters and candidates
• Created virtual onboarding documents docket that include editable versions of forms for smooth onboarding of new hires during lockdown for GSC India
• Prepared variety of different written communications, reports and documents to ensure smooth operations.
• Worked closely with stake holders to maintain optimum levels of communication to effectively and efficiently complete projects.
• Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Improved operations through consistent hard work and dedication.
• Developed team communications and information for meetings.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Identified issues, analyzed information and provided solutions to problems.
• Proved successful working within tight deadlines and fast-paced atmosphere.

• Designed Recruitment destination model workflow
• Created process flow for offer management, vetting check and Pre & Post onboarding process for smooth function between recruitment and services team to improve turnaround time and reduce errors
• Created handoff checklist for recruiters and service team
• Played key role in identifying gap in process and standardizing process across all locations
• Trained all hiring managers across GSC India on new Infernal job posting process, created Hiring Manager guide for ease of understanding of process
• Actively involved in testing of new tool / process for GSC India and providing feedback about same
• Created candidate and hiring manager survey on SharePoint and played key role in creation of employee handbook for new hires
• Created and Streamlined referral inputs – and centralize activity with Recruitment services team ensuring strict adherence to referral policy for bonus payout – earlier multiple formats across sites were used which is now streamlined and effective
• Played key role in standardizing the SOP for entire GSC & Tech centers and aligning the process as part of global process
• Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
• Resolved problems, improved operations and provided exceptional service.
• Participated in team-building activities to enhance working relationships.

Responsible for fulfilment of requisitions by managing recruitment process, sourcing candidates through multiple channels, ensure that candidates over through specific process steps in timescales as agreed with business KIP’s. Delivery of rigorously vetted candidates minimizing financial and reputational risk to HSBC. Generation of accurate employment contracts and managing their delivery and receipt to candidates (Volume and specialist sectors)

Working as Quality Analyst with HSBC Electronic Data Processing India Private limited from August 2007 till date in CCSD (Credit card services disputes) department Provides high quality customer driven service by efficiently and accurately resolving customer disputes arising out of credit card transactions, whilst following regulatory and association (MasterCard, Visa and Discover) guidelines.

• Identifying the developmental needs of trainees – coaching, mentoring or guiding them to improve their knowledge or skills.
• Contribute to developing and maintaining the cross training plan for CCS disputes.
• Conduct on the job training for new hires and ensure that the learning curve targets are achieved.
• Identify and escalate potential showstoppers.
• Ensure adherence to audit and compliance requirements.
• Responsible for reviewing cases on regular basis and highlight any potential showstoppers in timely and prompt manner, responsible for sharing best practices with teams which would assist in timely and effective resolution of customer’s dispute.
• Collected and analyzed activity data and initiated, developed and recommended improvements to systems, processes and procedures to increase productivity and reduce cost.
• Crafted training materials and ran on-boarding sessions to train [Number] incoming team members.
• Inspected, verified and documented quantifiable characteristics of finished goods by comparing against customer specifications and company quality standards.

Worked as Jr. Officer (P&A) for M/s Synergies Castings Limited from May 2005 to July 2007 (SCL earlier known as Synergies-Dooray Automotive Limited is an ISO, TS & Q1 certified company) Learning all important functions of HR as well as IR activities in P&A.

• Supports the facilitation of the effective execution of HR Services to the organization to enable business performance
• Achievement Highlights
• Delivering induction – this includes introduction to the company / departments and policies to new joiners, getting the statutory forms such as PF and ESI filled, issuing appointment / Offer Letter
• Responsible for supporting the performance management process including calibration and timely closure of appraisals and resolution of performance related grievances
• Assisting in training and development, coordinating and scheduling training programs for the new recruits and existing staff basis identified areas of development
• Streamlined the internal job promotion process, succession planning process and talent management process

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.