Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation. Driven Systems Administrator with 10 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration. Consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making.
Overview
11
11
years of professional experience
Work History
IT Manager
Escalon Business Services Pvt Ltd
Mohali, Punjab
01.2020 - Current
Guided organizational technology strategy and roadmaps
Adjusted project plans to account for dynamic targets, staffing changes and operational
specifications
Led technology selection and rollout, focusing on organizational planning and supplier
service-level agreements
Built, repaired and installed computer-related hardware based on deployment procedures
Wrote policy, procedure and manuals governing internal IT use
Understood key product management roadmap objectives and requirements to develop
product technology strategy
Communicated with executive team and CEO to maximize development efficiencies and
resolve technology issues
Updated customers and senior leaders on progress and roadblocks
Demonstrated familiarity with latest hardware, software and networking technology
Managed network and system performance, conducting troubleshooting, security patching
and maintenance
Coordinated IT operations activities to deliver smooth flow of daily business needs
Created and terminated user's accounts from start to finish in business applications
Assisted in development of long-term strategies to grow department and resources
Partnered with project team members to identify and quickly address problems
Leading L1, L2, and L3 level team members and managing complete IT infrastructure
Handling Migration projects relate Active Directory(ADDC) servers in which creating and
managing domains, preparing disaster recovery strategies, migrations and replications for
multiple clients, Exchange and O365 implementations, migration and support
Managing services for Clients' infrastructure as MSP support
Backups, Compliance manager and Sever-Client endpoint antivirus security system
Working on projects with developer teams to enhance the work environment for the
company in all advance IT aspects
Interacted and negotiated with vendors, outsourced and contractors to secure products
and services
Conferred with executives to advise and plan for short-term and long-term IT system
upgrade needs
Customized and repaired technology based on staff requests.
Sr System Administrator
UCHLOGISTICS India Pvt. Ltd
Mohali, Punjab
01.2018 - 09.2020
Handling all the offices that are based in U.K and as well as in India
Created patches and solutions to fix bugs in existing applications
Optimized system security and performance with proactive changes
As per my role L3, managing all servers, firewall, IP-Phones, security compliance- related applications and devices, networking related troubleshooting, installation, maintenance and implementation of host and servers
Maintained flexible schedule and responded to after-hours and weekend emergencies
Adopted cost-effective, useful solutions to implement into current systems
Worked with users to determine areas of technology in need of improved usability
Maintained current software licenses for computers and mobile devices
Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution
Supported day-to-day operations, monitoring and resolving client/server and storage issues
Configured and tested Windows Server operating systems with roles features
Performed software installations and upgrades to UNIX or Windows operating systems
Attended meetings to deliver status reports to key stakeholders
Detailed upcoming software upgrades and system sprints to team members
Created nightly jobs for database backups
Integrated and updated software products to boost system compatibility
Implemented internet and intranet applications on multiple platforms
Manage, install and configure virtual server and host machines on cloud AWS
VM machine configured onsite terminal server hardware in U.K office
Taking care of all IT-related projects to automate and enhance work processes by upgrading with advanced technology day by day.
System Engineer
3i Infotech Consultancy Ltd
Mohali, Punjab
03.2016 - 12.2017
With the company as System Admin in Rollout Office project at client
Resolved issues and escalated problems with knowledgeable support and quality service
Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components
Assisted employees with resolving network problems at remote locations
Optimized networked software and operating systems by applying updates and patches
Documented system configuration, mapping and processes
Delivered helpdesk service and support to customers
Supported system users, educating employees on troubleshooting and problem-solving protocols
Completed software updates and assessed security patches for optimized computer use
Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users
Conducted end-user reviews for modified and new systems
Designed tailored disaster recovery solutions to maintain uptime
In which my role was to handle end-user support for desktop& laptop
Maintenance/installation/Issue, security compliance, SCCM, network-related issue, Support for all client applications, portable devices, and application machines like Token
Management System,
Token Display System, Kiosk machines, etc….
Desktop Support Engineer
Tata Consultancy Services
Mohali, Punjab
11.2014 - 01.2016
Maintained inventory of installed desktop hardware and software components to keep
records accurate and updated
Relocated and configured desktop computer devices and phones to facilitate office moves
and new employee workstations
Configured hardware, devices and software to set up work stations for employees
Monitored systems in operation and quickly troubleshot errors
Prioritized, tracked and documented problem resolutions, notifying customers of issue
status
Assisted end-users with conference room equipment setup and operation
Patched software and installed new versions to eliminate security problems and protect
data
Broke down and evaluated user problems, using test scripts, personal expertise and
probing questions
Boosted network, system and data availability and integrity through preventive
maintenance and upgrades
Installed new or upgraded hardware and software and coordinated installation and follow-
up with user to achieve customer satisfaction
Patiently walked individuals through basic troubleshooting tasks
Removed malware, ransomware and other threats from laptops and desktop systems
Monitored system performance to maintain system integrity
Documented and updated known fixes in knowledge base for future reference
Identified scope of problem and provided operational and technical assistance to
remedy
Troubleshot potential problems and eliminated before issues escalated or cascaded
Analyzed issues to identify troubleshooting methods needed for quick remediation.
Hardware Computer Repair Technician
HCL INFOSYSTEM PVT. LTD
Mohali, Punjab
05.2013 - 05.2014
Imaged and prepared new computers for integration into company networks and systems
Refurbished PC systems and peripherals such as monitors, networking equipment, printers
and more
Patiently walked individuals through basic troubleshooting tasks
Recommended new and replacement hardware and software purchases
Linked computers to network and peripheral equipment
Tested and installed motherboards, processors and graphics cards on desktops and
laptops for corporate staff
Performed installation, maintenance and repair for complex internal computer hardware
and various software applications
Used diagnostic tools to identify hardware failures and replace non-functional
components
Followed detailed operational process and procedures to appropriately analyze, escalate
and assist in remediation of systems hardware solution.
Customer Service Representative
Tata Business Support Services
Mohali, Punjab
03.2012 - 03.2013
Maintained customer satisfaction with forward-thinking strategies focused on addressing
customer needs and resolving concerns
Provided primary customer support to internal and external customers
Responded to customer requests for products, services and company information
Used company troubleshooting resolution tree to evaluate technical problems and find
appropriate solutions
Recommended products to customers, thoroughly explaining details
Updated account information to maintain customer records
Offered advice and assistance to customers, paying attention to special needs or wants
Answered customer telephone calls promptly to avoid on-hold wait times
Delivered prompt service to prioritize customer needs
Clarified customer issues and determined root cause of problems to resolve product or
service complaints.
Education
Bachelor of Science - Information Technology
Lovely Professional University
2007-03, 2011-08
Diploma - Electronics And Communications Engineering
Government Polytechnic College
2007-03, 2006-05
High School Diploma - undefined
Punjab School Education Board
Skills
Risk mitigation planning
Documentation and reporting
Infrastructure development
Requirements analysis
Security planning
Flexible and Adaptable
Multitasking Abilities
Organization and Time Management
Building systems and services
Performance Analysis
Planning and Coordination
Infrastructure planning
Network security oversight
Servers expertise
Technical Analysis
Data backups
Teamwork and Collaboration
Security vulnerability assessment
Patching
Operational setup
System upgrades
Accomplishments
Spearheaded the delivery of IT infrastructure for small/medium size business clients from scratch
Directed successful migration for multiple client onsite servers to cloud
Lead project for Active Directory creating and managing domains, preparing disaster recovery strategies, migrations and replications for multiple clients
Provided keen oversight on the successful implementation of window servers 2012 R2, 2016 and 2019 roles relate to ADDC, DNS, DHCP, WDS, Terminal
Services, Hyper-V, WSUS, DFSR replication, FSS, iSCSI, web and application Services, Printer Services and backup servers.
Implemented procedures for architecture, designing, support, and maintenance of AD products and IT infrastructure projects
Streamlined server consolidations project using Hyper-v, Terminal Services, VMware ESXi server and fiber attached SAN.
Played an integral role as part of the L3 level team that migrated multiple clients from old window server to new window servers 2016 and 2019.
Lead the project for migration office onsite infra from one site to another without down time.
Expertly designed and documented standard operating policies and procedures as per clients requirement.
Setup onsite mini datacenter for medium size business workspace.
Played integral lead role as part of team to migrate cloud third party email servers to MS Exchange and O365.
Successfully implemented Gsuite, Rackspace, Icewarp, Exchange and O365 email workspace for clients.
Handled project to implement RMM system, Cloud Backups, Compliance manager and Sever-Client endpoint antivirus security system.
Handled project to implement monitoring system using RMM's.
Handled projects relate to ticketing system implementation.
Handled project relate to system high availability and backup solutions.
CAREER EXPERIENCES & TECHNICAL SKILLS
Microsoft server 2008/2008r2/2012r2/2016/2019
Active Directory, DHCP server, DNS, GP, FSS, WDS, WSUS,
IIS, Active Directory, RDS services etc.
Active Directory creating and managing domains, preparing disaster recovery strategies, migrations, replications and backups.
Implementing and Managing Exchange, O365/Gsuite admin consoles.
Hand-on experience on Exchange and O365 migration in Hybrid culture.
IT infra onsite and cloud backups for disaster recovery plans
Install and configure VPN server like Open VPN and Firewall IPsec/PPTP.
Install and manage web hosting server applications like IIS, XAMP,
Apache, tomcat, etc.
Administrate databases like MS SQL, MS Access, MySQL etc.
Install, configure and maintain Endpoint security antivirus services.
Configure and maintain IAM, VPC, EC2, and S3 virtual machines on AWS.
Cloud virtualization on AWS, Azure, IONOS, etc.
Cloud data storage administration and backup solutions.
Hand on experience on backup device and tools like Datto, Unitrend and Veeam.
Handle Virtualization like VMware, Terminal Server, Citrix, RDS and Hyper-V
Have good knowledge about cloud computing infrastructure.
Domain System configuration and handling.
Install and configure Ticketing system like Zendesk, Zoho, Jira, Supportpal, BMS, Remedy etc.
Local Printer and Network Printer Installation, Configuration,troubleshooting, assembling and dissembling.
Security devices like camera and biometric Access machine installation and maintenance.
Work on automation scripts like .bat, VBA, PowerShell and Macros.
Network Devises configuration, installation, and maintenance
End-user Support.
Assembling and Dissembling DESKTOP & PORTABLES.
Troubleshooting of Desktop, portables, and network.
Windows Installation and all sorts of business-related Software.
Installations, Support and Troubleshooting.
Mail Configuration, support and troubleshooting on MS Outlook and lotus.
Handle CRM's administration like Salesforce, Zoho and SAP.
Timeline
IT Manager
Escalon Business Services Pvt Ltd
01.2020 - Current
Sr System Administrator
UCHLOGISTICS India Pvt. Ltd
01.2018 - 09.2020
System Engineer
3i Infotech Consultancy Ltd
03.2016 - 12.2017
Desktop Support Engineer
Tata Consultancy Services
11.2014 - 01.2016
Hardware Computer Repair Technician
HCL INFOSYSTEM PVT. LTD
05.2013 - 05.2014
Customer Service Representative
Tata Business Support Services
03.2012 - 03.2013
Bachelor of Science - Information Technology
Lovely Professional University
Diploma - Electronics And Communications Engineering