Summary
Overview
Work History
Education
Skills
Accomplishments
CAREER EXPERIENCES & TECHNICAL SKILLS
Timeline
Hobbies
SoftwareDeveloper
Gurwinder Singh

Gurwinder Singh

IT Manager
Fatehgarh Sahib

Summary

Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation. Driven Systems Administrator with 10 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration. Consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making.

Overview

11
11
years of professional experience

Work History

IT Manager

Escalon Business Services Pvt Ltd
Mohali, Punjab
01.2020 - Current
  • Guided organizational technology strategy and roadmaps
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications
  • Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements
  • Built, repaired and installed computer-related hardware based on deployment procedures
  • Wrote policy, procedure and manuals governing internal IT use
  • Understood key product management roadmap objectives and requirements to develop product technology strategy
  • Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues
  • Updated customers and senior leaders on progress and roadblocks
  • Demonstrated familiarity with latest hardware, software and networking technology
  • Managed network and system performance, conducting troubleshooting, security patching and maintenance
  • Coordinated IT operations activities to deliver smooth flow of daily business needs
  • Created and terminated user's accounts from start to finish in business applications
  • Assisted in development of long-term strategies to grow department and resources
  • Partnered with project team members to identify and quickly address problems
  • Leading L1, L2, and L3 level team members and managing complete IT infrastructure
  • Handling Migration projects relate Active Directory(ADDC) servers in which creating and managing domains, preparing disaster recovery strategies, migrations and replications for multiple clients, Exchange and O365 implementations, migration and support
  • Managing services for Clients' infrastructure as MSP support
  • Managing backups, security, disaster recovery plans, RMM system, cloud hosting, networking
  • Backups, Compliance manager and Sever-Client endpoint antivirus security system
  • Working on projects with developer teams to enhance the work environment for the company in all advance IT aspects
  • Interacted and negotiated with vendors, outsourced and contractors to secure products and services
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs
  • Customized and repaired technology based on staff requests.

Sr System Administrator

UCHLOGISTICS India Pvt. Ltd
Mohali, Punjab
01.2018 - 09.2020
  • Handling all the offices that are based in U.K and as well as in India
  • Created patches and solutions to fix bugs in existing applications
  • Optimized system security and performance with proactive changes
  • As per my role L3, managing all servers, firewall, IP-Phones, security compliance- related applications and devices, networking related troubleshooting, installation, maintenance and implementation of host and servers
  • Maintained flexible schedule and responded to after-hours and weekend emergencies
  • Adopted cost-effective, useful solutions to implement into current systems
  • Worked with users to determine areas of technology in need of improved usability
  • Maintained current software licenses for computers and mobile devices
  • Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution
  • Supported day-to-day operations, monitoring and resolving client/server and storage issues
  • Configured and tested Windows Server operating systems with roles features
  • Performed software installations and upgrades to UNIX or Windows operating systems
  • Attended meetings to deliver status reports to key stakeholders
  • Detailed upcoming software upgrades and system sprints to team members
  • Created nightly jobs for database backups
  • Integrated and updated software products to boost system compatibility
  • Implemented internet and intranet applications on multiple platforms
  • Manage, install and configure virtual server and host machines on cloud AWS
  • VM machine configured onsite terminal server hardware in U.K office
  • Taking care of all IT-related projects to automate and enhance work processes by upgrading with advanced technology day by day.

System Engineer

3i Infotech Consultancy Ltd
Mohali, Punjab
03.2016 - 12.2017
  • With the company as System Admin in Rollout Office project at client
  • Resolved issues and escalated problems with knowledgeable support and quality service
  • Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components
  • Assisted employees with resolving network problems at remote locations
  • Optimized networked software and operating systems by applying updates and patches
  • Documented system configuration, mapping and processes
  • Delivered helpdesk service and support to customers
  • Supported system users, educating employees on troubleshooting and problem-solving protocols
  • Completed software updates and assessed security patches for optimized computer use
  • Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users
  • Conducted end-user reviews for modified and new systems
  • Designed tailored disaster recovery solutions to maintain uptime
  • In which my role was to handle end-user support for desktop& laptop
  • Maintenance/installation/Issue, security compliance, SCCM, network-related issue, Support for all client applications, portable devices, and application machines like Token
  • Management System,
  • Token Display System, Kiosk machines, etc….

Desktop Support Engineer

Tata Consultancy Services
Mohali, Punjab
11.2014 - 01.2016
  • Maintained inventory of installed desktop hardware and software components to keep records accurate and updated
  • Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations
  • Configured hardware, devices and software to set up work stations for employees
  • Monitored systems in operation and quickly troubleshot errors
  • Prioritized, tracked and documented problem resolutions, notifying customers of issue status
  • Assisted end-users with conference room equipment setup and operation
  • Patched software and installed new versions to eliminate security problems and protect data
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
  • Boosted network, system and data availability and integrity through preventive maintenance and upgrades
  • Installed new or upgraded hardware and software and coordinated installation and follow- up with user to achieve customer satisfaction
  • Patiently walked individuals through basic troubleshooting tasks
  • Removed malware, ransomware and other threats from laptops and desktop systems
  • Monitored system performance to maintain system integrity
  • Documented and updated known fixes in knowledge base for future reference
  • Identified scope of problem and provided operational and technical assistance to remedy
  • Troubleshot potential problems and eliminated before issues escalated or cascaded
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.

Hardware Computer Repair Technician

HCL INFOSYSTEM PVT. LTD
Mohali, Punjab
05.2013 - 05.2014
  • Imaged and prepared new computers for integration into company networks and systems
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more
  • Patiently walked individuals through basic troubleshooting tasks
  • Recommended new and replacement hardware and software purchases
  • Linked computers to network and peripheral equipment
  • Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff
  • Performed installation, maintenance and repair for complex internal computer hardware and various software applications
  • Used diagnostic tools to identify hardware failures and replace non-functional components
  • Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of systems hardware solution.

Customer Service Representative

Tata Business Support Services
Mohali, Punjab
03.2012 - 03.2013
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Provided primary customer support to internal and external customers
  • Responded to customer requests for products, services and company information
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
  • Recommended products to customers, thoroughly explaining details
  • Updated account information to maintain customer records
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Delivered prompt service to prioritize customer needs
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

Bachelor of Science - Information Technology

Lovely Professional University
2007-03, 2011-08

Diploma - Electronics And Communications Engineering

Government Polytechnic College
2007-03, 2006-05

High School Diploma - undefined

Punjab School Education Board

Skills

  • Risk mitigation planning
  • Documentation and reporting
  • Infrastructure development
  • Requirements analysis
  • Security planning
  • Flexible and Adaptable
  • Multitasking Abilities
  • Organization and Time Management
  • Building systems and services
  • Performance Analysis
  • Planning and Coordination
  • Infrastructure planning
  • Network security oversight
  • Servers expertise
  • Technical Analysis
  • Data backups
  • Teamwork and Collaboration
  • Security vulnerability assessment
  • Patching
  • Operational setup
  • System upgrades

Accomplishments

  • Spearheaded the delivery of IT infrastructure for small/medium size business clients from scratch
  • Directed successful migration for multiple client onsite servers to cloud
  • Lead project for Active Directory creating and managing domains, preparing disaster recovery strategies, migrations and replications for multiple clients
  • Provided keen oversight on the successful implementation of window servers 2012 R2, 2016 and 2019 roles relate to ADDC, DNS, DHCP, WDS, Terminal
  • Services, Hyper-V, WSUS, DFSR replication, FSS, iSCSI, web and application Services, Printer Services and backup servers.
  • Implemented procedures for architecture, designing, support, and maintenance of AD products and IT infrastructure projects
    Streamlined server consolidations project using Hyper-v, Terminal Services, VMware ESXi server and fiber attached SAN.
  • Played an integral role as part of the L3 level team that migrated multiple clients from old window server to new window servers 2016 and 2019.
  • Lead the project for migration office onsite infra from one site to another without down time.
  • Expertly designed and documented standard operating policies and procedures as per clients requirement.
  • Setup onsite mini datacenter for medium size business workspace.
  • Played integral lead role as part of team to migrate cloud third party email servers to MS Exchange and O365.
  • Successfully implemented Gsuite, Rackspace, Icewarp, Exchange and O365 email workspace for clients.
  • Handled project to implement RMM system, Cloud Backups, Compliance manager and Sever-Client endpoint antivirus security system.
  • Handled project to implement monitoring system using RMM's.
  • Handled projects relate to ticketing system implementation.
  • Handled project relate to system high availability and backup solutions.

CAREER EXPERIENCES & TECHNICAL SKILLS

  • Microsoft server 2008/2008r2/2012r2/2016/2019
  • Active Directory, DHCP server, DNS, GP, FSS, WDS, WSUS,
  • IIS, Active Directory, RDS services etc.
  • Active Directory creating and managing domains, preparing disaster recovery strategies, migrations, replications and backups.
  • Implementing and Managing Exchange, O365/Gsuite admin consoles.
  • Hand-on experience on Exchange and O365 migration in Hybrid culture.
  • IT infra onsite and cloud backups for disaster recovery plans
  • Install and configure VPN server like Open VPN and Firewall IPsec/PPTP.
  • Install and manage web hosting server applications like IIS, XAMP,
  • Apache, tomcat, etc.
  • Administrate databases like MS SQL, MS Access, MySQL etc.
  • Install, configure and maintain Endpoint security antivirus services.
  • Configure and maintain IAM, VPC, EC2, and S3 virtual machines on AWS.
  • Cloud virtualization on AWS, Azure, IONOS, etc.
  • Cloud data storage administration and backup solutions.
  • Hand on experience on backup device and tools like Datto, Unitrend and Veeam.
  • Handle Virtualization like VMware, Terminal Server, Citrix, RDS and Hyper-V
  • Have good knowledge about cloud computing infrastructure.
  • Domain System configuration and handling.
  • Install and configure Ticketing system like Zendesk, Zoho, Jira, Supportpal, BMS, Remedy etc.
  • Local Printer and Network Printer Installation, Configuration,troubleshooting, assembling and dissembling.
  • Security devices like camera and biometric Access machine installation and maintenance.
  • Work on automation scripts like .bat, VBA, PowerShell and Macros.
  • Network Devises configuration, installation, and maintenance
  • End-user Support.
  • Assembling and Dissembling DESKTOP & PORTABLES.
  • Troubleshooting of Desktop, portables, and network.
  • Windows Installation and all sorts of business-related Software.
  • Installations, Support and Troubleshooting.
  • Mail Configuration, support and troubleshooting on MS Outlook and lotus.
  • Handle CRM's administration like Salesforce, Zoho and SAP.

Timeline

IT Manager

Escalon Business Services Pvt Ltd
01.2020 - Current

Sr System Administrator

UCHLOGISTICS India Pvt. Ltd
01.2018 - 09.2020

System Engineer

3i Infotech Consultancy Ltd
03.2016 - 12.2017

Desktop Support Engineer

Tata Consultancy Services
11.2014 - 01.2016

Hardware Computer Repair Technician

HCL INFOSYSTEM PVT. LTD
05.2013 - 05.2014

Customer Service Representative

Tata Business Support Services
03.2012 - 03.2013

Bachelor of Science - Information Technology

Lovely Professional University

Diploma - Electronics And Communications Engineering

Government Polytechnic College

High School Diploma - undefined

Punjab School Education Board

Hobbies

Playing Cricket and Football

Learning technology

Listening Music

Social Working

Gurwinder SinghIT Manager