GUSIDI JAGADEESH

The Emergency Communications Operator will receive incoming calls on the 112/100/108/104

line, obtain relevant information, prioritize calls, and reroute them to medical emergency services, fire department, or police department. The Operator will also remain on the line until the receiving agency acknowledges that it is assuming responsibility for the call.

• Evaluated human resources structure and plan for continual improvement and offered individuals professional and personal growth opportunities.
• Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
• Collaborated with stakeholders across organization to maintain proper flow of communication and execution of planned initiatives and projects.
• Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
• Conducted company-wide town hall meetings to convey updates.

• Evaluated interactions between associates and customers to assess personnel performance.
• Coordinated timely responses to online customer communication and researched complex issues.
• Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
• Collected customer information and analyzed customer needs to recommend potential products or services.
• Kept accurate records of all customer interactions and transactions.
• Assigned and designated job territories to customer care staff according to performance and history.
• Provided excellent customer service by efficiently resolving issues and responding to inquiries.