G Vinod Kumar Reddy
Hyderabad
Summary
Accomplished Associate role with 7years of experience in providing solution for the queries quality service to the customer and preparing well-reserched documents, skilled at time-managnent, proficient in Ms office and web search.
Overview
9
9
years of professional experience
Work History
Associate-Account Management(Voice&Chats)
Sutherland Global Services
Hyderabad
04.2024 - 10.2024
- Explained account information to customers in detail as needed.
- Responded promptly to chats and calls from customers seeking assistance or clarification on their account status.
- Maintained customer accounts in the service delivery system.
- Prepared reports for management summarizing current status of customer accounts.
- Created reports on customer account activity for senior management review.
- Generated reports on customer accounts for management review.
- Processed refunds, credits, or adjustments as needed for customer accounts.
- Monitored customer accounts for suspicious activity and reported any potential fraud to management.
- Responded promptly to inquiries about customer accounts or money management services offered.
Analyst( International Voice Process)
Teleperformance global pvt. Ltd
Hyderabad
02.2022 - 10.2022
- The Most advanced digital business services to help the world's best brands to adapt their business to meaningful and sustainable ways
- Respond to customers queries, providing high quality service to customers through mail/call
- Build sustainable relationships and trust with customer accounts open and interactive communication
- Acquiring client information, data validation, data maintenance
- Assisted customers in processing missing account information requests over the phone and post-calls
- Escalating customer calls to my supervisor, if needed
- Educated current and potential customers with product and service information
- Worked under pressure and implemented best practices to achieve efficiency and productivity to solve customer problems
- Enquired for customer feedback, acknowledge their problems.
Senior Associate
Sitel India Pvt. Ltd
Hyderabad
10.2015 - 02.2022
- Sitel Worldwide Corp
- Provide customer care outsourcing services
- It offers a wide array of services, including customer service, technical support
- Recived and responded to multiple customer queries with in time
- Worked closely with internal department to provide the required information/support to the customer
- Developed customer relationships, solving customer issues, promoting product and services
- Ensured all customer communications are professional, accurate and timely
- Forward requests as per escalation policy to higher level of support
- Ensure all transactions are completed with high accuracy
- Monitored and guided the new associates on the floor
- Built customers loyality by placing follow-up emails for customers who reported product issues.
Education
B.Tech( Information Technology) -
Jawaharlal Nehru Technological University
Hyderabad09.2013
Skills
- Time management
- Interpersonal Skills
- Professional and friendly
- Multi tasking -problem solving
- Adaptability
Accomplishments
- Maintaning Team accuracy
- Maintained a deep understanding of client process and policies and received best CSP for the best performance.
Languages
- English Proficient
- Telugu Native
Timeline
Associate-Account Management(Voice&Chats)
Sutherland Global Services
04.2024 - 10.2024
Analyst( International Voice Process)
Teleperformance global pvt. Ltd
02.2022 - 10.2022
Senior Associate
Sitel India Pvt. Ltd
10.2015 - 02.2022
B.Tech( Information Technology) -
Jawaharlal Nehru Technological University
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