Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Gwen Samano

Dyer

Summary

Experienced with fostering positive guest experiences through attentive service and effective issue resolution. Utilizes strong communication skills to understand and meet guest needs efficiently. Track record of maintaining welcoming and professional demeanor in all interactions.

Overview

6
6
years of professional experience

Work History

Guest Service Associate

Buona Beef
10.2021 - 06.2025
  • Welcomed customers and provided quick and attentive service.
  • Effectively communicated with customers to clarify order details and ensure the highest level of satisfaction during their ordering experience.
  • Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
  • Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Increased order accuracy through effective communication between front-of-house and back-of-house teams.
  • Taught new team members correct procedures for all areas of operations.

Restaurant Hostess

Chili's Bar and Grill
08.2019 - 04.2021
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.

Education

Lake Central High School
Saint John, IN
05-2018

Skills

  • PC Repair
  • Trouble Shooting
  • Tech Knowledge
  • Active Listening
  • Critical Thinking
  • Customer Service

Accomplishments

    Has been building PC's for the past 12 years and is self taught in many different tech related fields. Known as someone for others to come with any help or questions PC or tech related.

Timeline

Guest Service Associate

Buona Beef
10.2021 - 06.2025

Restaurant Hostess

Chili's Bar and Grill
08.2019 - 04.2021

Lake Central High School

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Gwen Samano