GWENDINA .P
Sainikpuri
Summary
People-oriented professional with extensive experience in administration and customer service. Strong listening skills combined with excellent interpersonal and problem-solving abilities. Dedicated to understanding individual needs and delivering practical, effective solutions. Thrives in collaborative environments, committed to creating positive customer experiences.
Overview
4
4
Languages
24
24
years of professional experience
Work History
Administrator
Samsara Academy of Art
Hyderabad
03.2024 - Current
- Monitored and controlled office inventory, ensuring adequate supply levels, timely product ordering and efficient management of company resources.
- Enhanced collaboration among faculty and students.
- Oversaw admissions processes with comprehensive management of student records
- Managed and executed workshops and events
- Provided comprehensive guidance on courses, fees and academic year to prospective students
Sales Manager / Social Media Marketing
Doh Raising Inc
Hyderabad
01.2012 - 01.2023
- Developed a thriving home-based bakery into an established commercial business.
- Oversaw both B2B and B2C transactions.
- Enhanced brand visibility through social platforms.
- Organised trade shows and exhibitions, showcasing products and services to potential clients and industry professionals.
- Acted as the primary point of contact for key accounts, building strong relationships and ensuring customer loyalty.
- Fostered relationships with key clients, securing long-term contracts and boosting revenue growth.
- Coordinated with marketing department to create compelling sales campaigns and promotional activities.
- Oversaw after-sales support services, ensuring high levels of customer satisfaction and repeat business.
Customer/Technical Support
24/7 Customer Pvt. Ltd
Hyderabad
01.2010 - 01.2011
- Ensured high satisfaction rates through effective communication.
- Resolved technical issues as part of the support team, enhancing customer satisfaction through timely assistance.
Store Manager
THE COLOUR FACTORY
Hyderabad
01.2008 - 01.2009
- Complete Store Management which includes Inventory, Sales, Employee management & Customer Engagement
- Fostered a culture of excellence, inspiring staff to exceed customer expectations and achieve sales objectives.
- Developed loyalty programmes to reward repeat customers and strengthen brand allegiance.
- Led a team of 5, providing training, performance feedback, and personal development support.
- Conducted regular performance reviews, setting objectives and targets for individual team members.
- Prepared detailed reports on store performance, presenting findings to senior management for strategic planning.
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Implemented visual merchandising strategies to enhance product visibility and drive sales.
Team Leader
YWAM (Youth With A Mission)
Goa & Mysore
01.2005 - 02.2007
- Worked with a team that was involved in counseling and rehabilitating underprivileged youngsters and people having problems with substance abuse.
- Managed healthcare initiative targeting underserved sex worker community.
- Managed literacy initiatives aimed at sex workers.
- Organized childcare programs for Adivasi communities.
Sales and Customer Care Executive
Hutchison Telecommunications
Vizag
01.2003 - 01.2004
- Coordinated with team members to achieve sales targets, contributing to overall store success.
- Handled customer queries and complaints with professionalism, fostering a positive store environment.
- Processed sales transactions swiftly and accurately, maintaining high levels of customer satisfaction.
- Participated in staff training sessions to enhance sales techniques and product knowledge.
- Developed strong product knowledge to provide accurate information and recommendations to customers.
- Promoted sales and special offers for discounts and merchandise options.
Education
DTS - Discipleship Training school
University of the Nations, YWAM
Goa01.2005
School of Biblical Studies -
University of the Nations, YWAM
Mysore01.2005
A level (Intermediate) - Civics, Economics, commerce
BVK Junior College
Visakhapatnam01.2003
Skills
- Exceptional multitasker
- Bilingual in English & Telugu
- Sales and market development
- Social media savvy
- Energetic
- Rapport and relationship building
- Cross-cultural sales background
- Customer rapport
- Promotional sales events
- Excellent communication skills
- Quick learner
- Positive attitude
- Calm under pressure
Personal Information
Date of birth: 12/12/84
Activities
Date of birth: 12/12/84
Languages
English
Proficient
C2
Hindi
Intermediate
B1
Telugu
Intermediate
B1
German
Beginner
A1
Hobbies and interests
- Singing
- Art - Charcoal Sketching
- Travelling
- Books / Reading.
- Photography
- Music
Timeline
Administrator
Samsara Academy of Art
03.2024 - Current
Sales Manager / Social Media Marketing
Doh Raising Inc
01.2012 - 01.2023
Customer/Technical Support
24/7 Customer Pvt. Ltd
01.2010 - 01.2011
Store Manager
THE COLOUR FACTORY
01.2008 - 01.2009
Team Leader
YWAM (Youth With A Mission)
01.2005 - 02.2007
Sales and Customer Care Executive
Hutchison Telecommunications
01.2003 - 01.2004
DTS - Discipleship Training school
University of the Nations, YWAM
School of Biblical Studies -
University of the Nations, YWAM
A level (Intermediate) - Civics, Economics, commerce
BVK Junior College