Gwendolyn Scott
Fort Wayne
Summary
Dynamic administrative professional with extensive experience at Fort Wayne Community Schools and a proven track record in customer service and data management. Adept at fostering positive relationships and enhancing team productivity, while maintaining confidentiality and accuracy in all tasks. Resourceful problem solver skilled in Microsoft Excel and office administration.
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
28
28
years of professional experience
Work History
Adminisitrative Assistant
Fort Wayne Community Schools
08.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Managed filing system, entered data and completed other clerical tasks.
Office Manager
Fort Wayne Auto Connection
09.2006 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
Retail Banker
Wells Fargo
09.2004 - 08.2006
- Complied with regulatory, legal and ethical requirements to protect bank assets.
- Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
- Kept current with financial services marketplace and legal and regulatory environment to uphold highest ethical requirements of industry.
- Maintained high levels of cash handling accuracy, ensuring proper documentation and adherence to compliance requirements.
- Increased customer satisfaction by providing personalized banking solutions and exceptional customer service.
- Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
- Engaged customers in needs-based conversations to identify opportunities and address banking plans and credit card needs.
- Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.
Store Manager
Motherhood Maternity
06.1997 - 09.2004
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
No Degree -
IPFW
Fort Wayne, IN05-1991
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Filing
- Customer relations
- Clerical support
- Strong problem solver
- Dedicated team player
- Professional and mature
- Mail handling
- Spreadsheets
- Multi-line phone systems
- Resourceful
Timeline
Adminisitrative Assistant
Fort Wayne Community Schools
08.2021 - Current
Office Manager
Fort Wayne Auto Connection
09.2006 - Current
Retail Banker
Wells Fargo
09.2004 - 08.2006
Store Manager
Motherhood Maternity
06.1997 - 09.2004
No Degree -
IPFW
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