Gwendolyn Stacy
Indianapolis
Summary
Results-oriented Assistant Store Manager with expertise in inventory management and customer relations. Adept at training staff and implementing safety protocols, contributing to improved service standards and team performance.
Overview
6
6
years of professional experience
Work History
Biobank Technician
Azenta Life Sciences
Indianapolis
07.2023 - 01.2026
- Collaborated with team members to execute project tasks, enhancing overall project outcomes.
- Trained new technicians on safety protocols and equipment usage, ensuring compliance and operational efficiency.
- Followed safety practices to safeguard against injury and damage to property.
- Completed training to enhance technical expertise and proficiency on applicable equipment, supporting team competency.
Assistant Store Manager
Yankee Candle
Indianapolis
11.2022 - 06.2023
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Assisted in daily store operations and ensured smooth team collaboration.
- Managed inventory levels and organized stockroom to ensure timely product availability.
- Resolved customer inquiries and maintained high service standards.
- Resolved customer complaints through empathetic listening and effective solution implementation.
- Coordinated promotional displays to enhance product visibility and appeal.
- Implemented visual merchandising strategies to elevate brand presentation.
- Utilized point-of-sale systems for transactions and customer interactions.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Provided training and support to new team members on store policies.
- Supported team during peak hours by motivating staff to achieve sales targets.
Merchandising Manager
Aerie By American Eagle
Indianapolis
04.2022 - 01.2023
- Managed visual displays to enhance customer engagement and brand representation.
- Trained staff on merchandising techniques and product knowledge for improved service.
- Assisted in developing visual displays for stores according to corporate guidelines.
Shift Leader
Dairy Queen Grill & Chill
Indianapolis
06.2020 - 11.2021
- Supervised daily operations and ensured compliance with food safety standards.
- Trained new team members on customer service and operational procedures.
- Coordinated shift schedules to optimize staff coverage and efficiency.
- Addressed customer inquiries and resolved issues promptly to enhance satisfaction.
- Managed inventory levels and assisted with stock replenishment processes.
- Monitored food preparation and presentation for quality assurance.
- Enforced hygiene practices and maintained cleanliness in the dining area and kitchen.
Education
Associate of Applied Science - Nursing
Ivy Tech Community College of Indiana
Indianapolis, IN05-2029
Skills
- Customer service
- Team collaboration
- Employee training
- Menu memorization
- Cash handling
- Point of sale (POS) system operations
- Calm demeanor
- Task prioritization
- Critical thinking
- Conflict resolution
Timeline
Biobank Technician
Azenta Life Sciences
07.2023 - 01.2026
Assistant Store Manager
Yankee Candle
11.2022 - 06.2023
Merchandising Manager
Aerie By American Eagle
04.2022 - 01.2023
Shift Leader
Dairy Queen Grill & Chill
06.2020 - 11.2021
Associate of Applied Science - Nursing
Ivy Tech Community College of Indiana