Travelling
GYAN SINGH
Front Office Manager
DELHI
Summary
A seasoned professional Front Office Manager with 15+ years of experience in hospitality. Extensive understanding of leadership and team supervision. Dedicated to holding employees to excellent standards of customer service and maintaining relationships with guests.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Front Office Manager
The Muse Sarovar Portico Kapashera & The Muse Sarovar Portico Nehru, Resorts
12.2013 - Current
- A unit of Sarovar Hotels, of Rooms, with background in supervising and managing all aspects of front office, House Keeping, Engineering, performing daily monitoring of OTA, rooms inventory, rate and plan availability; ensuring adequate staffing levels for all departments, front desk, communication department, and night audit; developing and implementing training and development plans; managing department forecasts and budgets for both line expenses and payroll
- Oversees development of new programs that result in increased level of guest satisfaction and operational excellence
- Ensure high associate morale by rewarding team members who meet or exceed guest expectations
- Ensure that daily inventory is managed to maximize all potential room revenue and ensure that budgeted room revenues are met
- Work collaboratively with all members of team in departmental planning, development, and execution
- Work closely with department managers and supervisors to develop them both personally and professionally
- Ensure that all complaints regarding service and/or accommodations are investigated and resolved
- Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted
- Review work procedures and operational problems to determine ways to improve service, performance, or safety
- Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance
- Provide training, development, professional discipline, and positive support for all department employees to ensure qualitative standards and growth, depth and development.
Front Office Manager
Ramada Neemrana, Days Hotel Neemrana
08.2011 - 05.2013
- Pre-opening team member) &, Rajasthan), Units of Wyndham Worldwide Hotels and Resorts.
Duty Manager
The Imperial Palace Mumbai, By Royal Palms Group of Hotels
08.2010 - 08.2011
- World’s
- Hotel’s luxury collection, Monitored Departmental costs to ensure performance against budget
- Recorded details of events in Duty Manager Log Book and to take necessary actions
- Monitoring Front Office Staff to ensure guests receive warm attention and personal recognition
- Informed other operating departments, notably Housekeeping of all Front Office matters that concerns them
- Coached new employees and bring them to their maximum potential
- Increased revenue by offering special deals to guest
- Investigated complaints and addressed to all departments concerned and respond to guest with appropriate explanation and apology
- Responsible in maintaining constant, visible physical presence in public areas
- Coordinate with Front Office and Club Floor on VIP arrivals, walk-ins, groups and guests with special requests, relocating guests during full house situations.
Guest Service Executive/Duty Manager
08.2008 - 08.2010
- Fortune Select Exotica by ITC Welcome group, Vashi New Mumbai, Attending guest grievances / complaints and trying to improve guest services by
- Analyzing Problems and solving it or by services recovery as per hotel policies
- Welcome & interact with all VIP’s and regular guests, to make their stay memorable &
- Wow guest at every given opportunity
- Maintaining up- to- date information on room rates, current promotions, offers and
- Packages
- Ensures prompt, courteous and accurate service to all guests, so as to maximize
- Customer Satisfaction
- Ensures all Front Office documents and records are maintained as per operational /
- Organizational requirements
- Worked as a Shift In-charge, managed reservations & performed Night Audit.
Front Office Supervisor
With Park Plaza Royal Palms, unit of Sarovar Hotels & Resorts
Mumbai
02.2007 - 07.2008
- Take Feedback from guest on Day to Day basis
- Handling all issues related to Guest from pre-arrival to departure
- Responsible for entire cashiering section for Guest Rooms
- Ensures all Front Office areas are neatly maintained at all times as per norms of
- Hygiene, Efficiency, cleanliness and safety standards
- To prepare Air-port drop and pick-up list if any and Block room accordingly.
Front Office Assistant
With Howard Park, Hotels & Resorts
Agra
04.2005 - 02.2007
- Participate in prompt and courteous check in and check out of GIT’S, FIT’S and Conferences
- Worked at Reception and Information counter maintaining high standards of
Education
DIPLOMA IN HOTEL MANAGEMENT - HOSPITALITY & TOURISM
MAURYA'S INSTITUTE OF FOOD AND TECHNOLOGY
DEHRADUN 04.2003 - 03.2006
Skills
Property management systems knowledge
undefinedInterests
Reading
Timeline
Front Office Manager
The Muse Sarovar Portico Kapashera & The Muse Sarovar Portico Nehru, Resorts
12.2013 - Current
Front Office Manager
Ramada Neemrana, Days Hotel Neemrana
08.2011 - 05.2013
Duty Manager
The Imperial Palace Mumbai, By Royal Palms Group of Hotels
08.2010 - 08.2011
Guest Service Executive/Duty Manager
08.2008 - 08.2010
Front Office Supervisor
With Park Plaza Royal Palms, unit of Sarovar Hotels & Resorts
02.2007 - 07.2008
Front Office Assistant
With Howard Park, Hotels & Resorts
04.2005 - 02.2007
DIPLOMA IN HOTEL MANAGEMENT - HOSPITALITY & TOURISM
MAURYA'S INSTITUTE OF FOOD AND TECHNOLOGY
04.2003 - 03.2006
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