GYANEDNRA NARAYAN
Incident Manager
Bengaluru,Karnataka
Summary
PMP and Scrum certified project manager with extensive background in defence project development. Equipped with Electronics, Tele communication and IT diploma certificates and having 20 years of benchmarking experience in Indian Air Force as Project management/ Project Coordinator/ Operation Manager/ maintenance manager and leadership in various capacities. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Currently Working as Technical Escalation Manager in DXC Technology India and delivering IT service support to foreign clients.
Overview
24
24
years of professional experience
7
7
years of post-secondary education
7
7
Certifications
Work History
Technical Escalation Manager
DXC Technology India
Bengaluru, Karnataka
05.2022 - Current
- Collaborated with team members to achieve target results
- Facilitated completion of deliveries and verified documentation.
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Resolved issues relating to delays and parts to maintain satisfaction.
- Coordinated with customers to accomplish specific needs and deliver individualized services.
- Managed delivery schedules by communicating with both suppliers and customers.
Project Coordinator
Indian Air Force ( IAF )
Jaisalmer & Hyderabad
06.2015 - 12.2021
- Liaised and collaborated with technology partners and OEMs for tracking action items, Factory Acceptance Test, User Acceptance Test and other documentation for 100 % performance check and for installation and commissioning of Military Radar.
- Successfully set up in house state of art facility for Radar project, reviewed materials, briefed about test plans and reviewed weekly and monthly progress report.
- Involved in indigenisation projects of connected IT infrastructure with improved performance by adopting Scrum framework and improved product as per set KPIs in short sprints
- Project coordinator for first network centric Radar system in IAF and helped in finalising charter of site planning, functional specifications, and worked on Product definition activities including artifacts for scrum-originated work.
- Worked closely with IAI, ECIL, ELTA, CISCO, L & T, Cummins and Kirloskar and other stakeholders, discussed the product requirements, risks and cost associated with induction of Network centric Radar system
Operations Manager
Indian Air Force ( IAF )
Amritsar
05.2011 - 05.2015
- Responsible for operation and maintenance of high value aviation assets for strategic and tactical missions. Directly managed workforce of 16+ technical personnel. Maintenance and upkeep of ground support equipment's worth INR 180cr by third party contract management.
- Published SOPs for incident management, discrepancy reporting, applied ITIL framework knowledge and attended bridge calls for immediate resolution at time of technical breakdown of Radar.
- Worked in 24x7x365 production support environment and repair depot of Indian Air Force, managed and coordinated repair operations of 15+ field units under its AOR.
- Adept at managing inventory of stores, tools, testers and ground equipment required for carrying out maintenance activities and initiating forecast procurement to carry out operation smoothly.
- As Operation manager of premier Radar unit of Indian Air Force , ensured100 % serviceability of sophisticated strategic assets. Undertaken various complicated defect rectification with ingenuity and out of box methods.
Radar Technician / System Administrator
Indian Air Force ( IAF )
New Delhi, Shillong
12.2001 - 04.2015
- Expertise in operation and maintenance of both legacy Radars viz THD-1955, PSM-33, TRS-2215 and new generation state of art Medium Power Radar (MPR).
- Performed inspection, testing, maintenance, aligning, trouble shooting and repairing of Primary and secondary Radars (THD-1955 ,PSM-33 , TRS-2215 and MPR).
- Perform technical activities associated with radar waveforms and signal and data processing techniques that provide robust performance in electromagnetic interference (EMI), electronic counter-measure (ECM), ducting, and clutter environments.
- Devise and implement preventive maintenance programs and actively keep performance and maintenance records on equipment.
- Provide guidance and on-the-job training to Air Force technicians.
- Worked as member of Systems Engineering team and ensure systems engineering requirements are satisfied during development of products.
Education
Master of Computer Applications - Information Technology
SIKKIM MANIPAL UNIVERSITY
GANGTOK 06.2006 - 07.2008
Bachelor of Computer Applications - Information Technology
MANIPAL ACADEMY oF HIGHER EDUCATION
MANIPAL 01.2001 - 08.2005
Skills
Multi-project coordination
undefinedCertification
PMP - Project Management Professional
HONORS & AWARDS
* Air Officer Commanding-in-Chief Commendation at 250 SU, AF on 26 Jan 2014
*
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
All progress takes place outside the comfort zone.
Michael John Bobak
Timeline
Technical Escalation Manager
DXC Technology India
05.2022 - Current
CSM - Certified Scrum Master
09-2021
PMP - Project Management Professional
06-2021
ITIL v4
04-2021
Lean Six Sigma Green Belt Certification
04-2021
CCNA - Cisco Certified Network Associate Routing and Switching
08-2020
Project Coordinator
Indian Air Force ( IAF )
06.2015 - 12.2021
LINUX Server Administration course
03-2012
Operations Manager
Indian Air Force ( IAF )
05.2011 - 05.2015
Master of Computer Applications - Information Technology
SIKKIM MANIPAL UNIVERSITY
06.2006 - 07.2008
Diploma in Electronic & Tele communication
12-2003
Radar Technician / System Administrator
Indian Air Force ( IAF )
12.2001 - 04.2015
Bachelor of Computer Applications - Information Technology
MANIPAL ACADEMY oF HIGHER EDUCATION
01.2001 - 08.2005
Similar Profiles
Debashish DeyDebashish Dey
Senior Analyst II at DXC Technology IndiaSenior Analyst II at DXC Technology India
Manoj Venkata Ganesh RampillaManoj Venkata Ganesh Rampilla
Associate Professional Business Analyst at DXC Technology IndiaAssociate Professional Business Analyst at DXC Technology India
Prasanna Ragavendran PrakashPrasanna Ragavendran Prakash
Analyst II Software Engineering at DXC Technology IndiaAnalyst II Software Engineering at DXC Technology India