Gyanendra Dubey

• Total Experience- 15 Years above
• Installation, configuration and troubleshooting of windows like Win 10,11 Ubnutu, Centos
• Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution
• Working Knowledge in O365 and G-Suite admin console create user & configure and handover to user Installation and configuration of O365 Mail ID and applications Troubleshooting technical issues such as email delivery failures or authentication problems Collaborate with other IT teams or Microsoft Costumer Care to troubleshoot and resolve email issues Creating Group ID for internal or external emails
• Creating Share mailbox for users
• Block phishing mails ID and domain Working knowledge in GPO and Baseline policy creation and implementation on AD Knowledge in VMware Esxi Server
• Knowledge in Installation, Configuration and Management of Win Server 2008, 2012, 2016, Active Directory, Domain Controller, DNS, DHCP and another windows environment
• Create user on AD and join in Domain Implementation, maintaining modern collaboration tools like Teams, skype, Gmeet, Zoom etc
• Creating User ID on NAS Storage and handover to user Handling Freshdesk tool for user issue resolve and reply to them in time
• Coordinating and Managing Vendors for IT Related Purchase
• Creating, Installing and configure User ID on Sophos Firewall for internet and VPN use
• Integrated and updated software products to boost system compatibility
• Tested software remotely and onsite for server sets to maintain operational readiness
• Completed reports detailing network and systems performance and downtime issues
• Monitored temperature and power draw to immediately detect faults and failures
• Served as subject matter expert on proposed technology purchases
• Introduced management tools to create and manage virtual server computing environment
• Implemented corrective plans of action for network availability and latency
• Provisioned new software and hardware for use, following established security policies
• Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults
• Adopted cost-effective, useful solutions to implement into current systems
• Configured and tested Windows Server operating systems with roles features
• Spearheaded inventory control measures to replenish and maintain IT equipment

• In DSK Legal as support Engineer
• Implementation and Administration of Windows server 2016 Active Directory
• Installation and configuration of O365 Mail ID and applications Train and support end users on use of Office 365 applications and features Addressing user requests for assistance with issues pertaining to their accounts, including password resets and help with downloading emails, stuck mails in quarantine
• Providing support for mobile devices that use Office 365, including Android phones and iPhones Maintain high level of availability for all Office 365 services, including email, SharePoint, OneDrive, and Teams Collaborate with other IT teams or Microsoft Costumer care to troubleshoot and resolve email issues Creating Group ID for internal or external emails Create mail ID and assign license Creating Shared mailbox for users
• Block phishing Emails ID and Domain Printer Configure on user Laptop Providing rights and permissions to users on specified data folders
• Administration of DNS in Active Directory environment
• Experience in Administrating DHCP in Active Directory environment
• Implementation of protect drive encryption on all domain laptops
• Complain Lock in Costumer Care regarding Laptop problems and resolve Configure Outlook and resolve issue PST or OST file related Providing IT support to local and Remote users
• Providing network support to users
• Co- ordination with vendors.
• Identified issues, analyzed information and provided solutions to problems
• Participated in team projects, demonstrating ability to work collaboratively and effectively
• Adaptable and proficient in learning new concepts quickly and efficiently
• Assisted with day-to-day operations, working efficiently and productively with all team members
• Demonstrated respect, friendliness and willingness to help wherever needed
• Worked effectively in fast-paced environments
• Learned and adapted quickly to new technology and software applications
• Gained strong leadership skills by managing projects from start to finish
• Provided professional services and support in dynamic work environment

Same work as in DSK Legal

Same work as in DSK Legal

• Troubleshot complex multi-vendor network service provider issues
• Provided network support services for devices such as hubs, bridges, routers, and other hardware
• Integrated fixed wireless connectivity into facilities requiring high-speed networks
• Monitored network capacity and performance to diagnose and resolve complex network problems
• Collaborated with vendors to identify best options for optimizing network performance