GYANENDRA SINGH

Results-oriented professional seeking a position in an organization that values continuous knowledge development, skill sharpening, and the ability to contribute to both organizational and individual goals. Accomplished and driven customer care manager with a track record of coordinating operational and financial activities across diverse industries. Proven ability to develop new initiatives and build effective relationships internally and externally. Collaborative approach with commercial departments, including service and product management, to ensure smooth operational running of the company.

• Excellent customer facing skills.
• Disciplined, energetic and results orientated.
• Having a analytical approach to problem solving.
• Can create a environment where colleagues and staff can develop and excel.
• High standards of numeracy and literacy.
• Assertive and confident.
• Self-starter, who can multi-task in a demanding environment.
• Ability and Adaptability to work with different technologies on different platforms.
• Worked on detail engineering and managing.

• MCCTP (Manager customer care training programme)
• DMS (Dealer management of software)
• Customer first
• Star manager
• 5S
• Critical to quality
• Customer return statics
• ISO (International organization for standardization)
• Q -way
• CAPA (corrective and preventive action)
• Root cause analysis
• PPE (Personal protective equipment)
• Sampling plan
• Fire fighting and system

• Experienced in the management of a field-based team.
• Ability to work closely with and develop relationships with ARD's and customer.
• Improving and developing the knowledge & skills of others.
• Highly organized with a positive 'can do' attitude.
• Knowledge of progress monitoring and reporting.
• Ability to organise clerical work, administration, control systems and financial resources.
• Experience of using modern business methods in a practical way.
• Knowledge of recruiting, selecting and appraising staff.
• Able to handle communications and corporate affairs.
• Building effective and efficient teams.

• Father's Name: Mr. L.S. Bhadauriya
• Mother's Name: Late Mrs. Mithlesh Singh
• Date of Birth: 05/20/87
• Nationality: Indian
• Marital Status: Married

• Customer Responsiveness
• Revenue growth
• Up selling
• Diplomacy
• Effective leadership
• Integrity
• Team development
• Planning
• Project strategy
• Control & Coordination
• Conflict management
• Negotiation
• Scheduling
• Estimating
• Performance measurement