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Gyaneshwar Sharma
Information Technology
New Delhi,Delhi
Summary
Multi-tasking Consultant well-known for successfully taking projects from beginning stages to completion. Polished and professional offering proficiency in fixing software related problems . Commended for consistently meeting new technical challenges and finding solutions to satisfy customer needs.
Skilled Consultant skilled in client oversight, issue resolution and business presentation. Impressive ability to juggle multiple tasks and projects within deadlines and deliver quality suggestions. Focused on helping resolve business issues and capitalize on development opportunities.
Energetic leader promotes 7 years of industry experience with superior record of accomplishment. Ambitious and highly motivated Engineer surpasses demanding objectives and achieves or exceeds set goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Consultant
Capgemini
, India
02.2021 - Current
- Boosted success of client's organization by improving performance, motivation, job satisfaction, hiring practices, training programs and management systems.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Developed virtual teams with focus on trust development and extreme programming.
- Took detailed notes and kept records of program and performance progress, education initiatives and leadership.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Configured hardware, devices and software to set up work stations for employees.
- Engaged in user support interactions via telephone, chat and email platforms.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
Software Engineer
Capgemini
, India
06.2019 - 02.2021
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
- Monitored debugging process results and investigated causes of non-conforming software.
- Created accurate and successful test scripts to manage automated testing of certain products and features.
- Determined server operating limits by conducting weekly load tests.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Identified system hardware, network infrastructure and connectivity issues that prevented execution of user-initiated tasks.
Team leader technical
Concentrix, Convergys
, India
11.2013 - 12.2018
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Monitored incoming calls and provided feedback to 15-20 Engineer's to improve quality of service.
- Coordinated player logistics during games, scrimmages and practices.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Developed and delivered new hire transition training and quality assurance programs, increasing new-hire retention 42%.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Facilitated meetings to communicate team performance goals and results.
Education
Bachelors of Computer Application -
Sikkim Manipal Universoty
Skills
Engineering Reviews
Engineering Analysis
Understanding of IT
Technical Specification Analysis
Project management proficiency
Performance improvement
Daily workflow improvement
Client Service
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 15-17Engineers.
Software
Software Testing
Hardware Testing
Certification
[ANIIT], [NIIT] - [2010-2012]
Timeline
Consultant
Capgemini
02.2021 - Current
Software Engineer
Capgemini
06.2019 - 02.2021
Team leader technical
Concentrix, Convergys
11.2013 - 12.2018
Bachelors of Computer Application -
Sikkim Manipal Universoty