Gyan Prakash Pattnaik
Bengaluru,KA
Summary
Seasoned System Administrator with extensive experience in managing critical IT infrastructure and operations. Demonstrated proficiency in overseeing server hardware, operating systems, and network architecture, with a strong focus on maintaining robust security protocols. Expertise includes synchronizing domain controllers, conducting comprehensive security audits, and delivering end-to-end IT support across diverse technological domains. Adept at complex problem-solving, strategic vendor management, and ensuring uninterrupted IT service delivery. Proven track record in optimizing system performance, implementing best practices, and driving operational excellence in dynamic IT environments.
Overview
1
1
Certification
4
4
Languages
Work History
System Administrator
Shell MRPL Aviation Fuels And Services Limited
Bengaluru,KA , KA
2024.05 - Current
- Extensive IT Support and Infrastructure Management
- Managed comprehensive IT environment, providing advanced support for Windows Server OS, server hardware/firmware, desktops, users, network connectivity, security, applications, and data. Key responsibilities included:
- Server and Infrastructure: Ensured server uptime through proactive management of OS images, backups, snapshots, service patches, and domain controller synchronization.
- Desktop and User Support: Resolved user issues with drivers, firmware, operating systems, configurations, security, and network printing.
- System Administration: Administered user accounts, groups, network operating systems, internet connectivity, email clients, and antivirus solutions.
- Application and Security Management: Provided support for business applications, configured firewalls, implemented security patches, conducted security audits, and managed antivirus solutions.
- Data Management and Networking: Oversaw systematic data backups, resolved network connectivity issues, and maintained peer-to-peer networks.
- Vendor Management and Documentation: Coordinated with IT vendors, managed service levels, maintained asset inventory, and network documentation.
- Additional Responsibilities: Facilitated video conferencing across sites, provided remote support, managed IT incidents, and supported cloud hosting services.
Technical Support Executive
United Technolink Pvt LTd
Bengaluru , KA
2024.01 - 2024.04
- Provided comprehensive support for server hardware/software, desktops/OS, networking, security, backups, and vendor management
- • Resolved issues with server hardware, firmware, Windows Server OS, drivers, and OS reinstallation/configuration
- • Administered user accounts, configured security services, internet/email access, and print services
- • Performed OS/NOS administration including creating, modifying, and deleting users/groups
- • Implemented security measures such as firewalls, antivirus updates, security audits, and coordinated with vendors
- • Maintained systematic data backups and detailed asset/inventory documentation
- • Facilitated video conferences, delivered remote support, and handled incident management
- • Supported cloud hosting services and maintained accurate IT asset records
Education
Masters in Computer Application -
10.2022
Bachelor of Science - Computer Science
09.2020
Skills
- Server Management
- Hardware and software installation
- Backup Management
- Windows administration
- Network Administration
- Cisco router and switch s
- Web Security
- Email Administration
- IT Document
- End point configurations
- LAN and WAN control
- IP Addressing and Subnetting
- Firewall Management
- Network Security
- MPLS VPN implementation
- Network Firewall Management
- System monitoring
- Server maintenance
Certification
ECNP
ECWP
ECSP
ECNS
CCNA
COMPTIA A+
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
System Administrator - Shell MRPL Aviation Fuels And Services Limited
2024.05 - Current
Technical Support Executive - United Technolink Pvt LTd
2024.01 - 2024.04
College of IT & Management Education - Masters in Computer Application,
Vikram Deb Autonomous College - Bachelor of Science, Computer Science
ECNP
ECWP
ECSP
ECNS
CCNA
COMPTIA A+
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