GYAN RANJAN DAS
BRHMAPUR
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
11
11
years of professional experience
Work History
Front Office Manager
SUNRAY VILLAGE RESORT
VISAKHAPATNAM
03.2021 - 09.2022
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Created, prepared and delivered reports to various departments.
- Prepared agendas and took notes at meetings to archive proceedings.
- Standardized office structures and processes to promote collaboration and increased performance.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Delivered performance reviews, recommending additional training or advancements.
Assistant Front Office Manager
GRAND KAKINADA BY GRT HOTELS & RESORTS
KAKINADA
01.2019 - 03.2021
- Provided clerical support, addressing routine and special requirements.
- Interacted with customers by phone, email or in-person to provide information.
- Produced high-quality communications for internal and external use.
- Prepared meeting rooms and materials and recorded important information.
- Enhanced revenue and gross profits by eliminating waste and maximizing customer satisfaction.
- Served as floating manager-on-duty, MOD, to cover shift shortage.
- Acted as point of contact for vendor collaboration for contracted services.
- Implemented new training programs for administrative personnel on office operations and latest technologies.
- Protected staff and customers and minimized legal issues by quickly resolving safety issues.
- Created training modules in partnership with HR for new hires.
- Encouraged and mentored employees to boost performance and remove process inefficiencies.
- Completed monthly and quarterly [Type] reports for senior management.
- Recommended strong business plans, operational decisions and financial processes to support business sustainability.
- Supervised payroll corrections for accuracy and duplications.
- Oversaw $[Amount] administrative budget by maintaining optimal controls and tracking expenses to meet financial goals.
- Used pivot tables to create detailed accounting reports to explain cost expenses.
- Trained new-hires on [type] procedures to better service customers.
- Reduced customer issues by [Number]% with introduction of surveys and questionnaires.
- Drafted employee work schedules to fill coverage gaps.
- Created quarterly company employee appreciation outings to reinforce employee-centric environment.
ASSISTANT MANAGER - FRONT OFFICE
GREEN PARK VIZAG
VISAKHAPATNAM
12.2015 - 01.2019
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Front Office Executive
FORTUNE SELECT GRAND RIDGE
TIRUPATI
04.2014 - 11.2015
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Updated reports, managed accounts and generated reports for company database.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
Guest Service Associate
THE GATEWAY HOTEL
VIJAYAWADA
01.2013 - 04.2014
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
- Collected room deposits, fees and payments.
- Assisted guests by furnishing information and directions to casino, gift shop and dining areas.
Front Office Associate
FORTUNE MURALI PARK
VIJAYAWADA
03.2012 - 01.2013
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Maintained transaction security by verifying payment cards against identification.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Designed employee work schedules to address complete operational needs.
Industrial Trainee
NOVA GOA
GOA
10.2009 - 01.2010
Education
BACHELOR OF HOTEL MANAGEMENT - Hotel Management
INTERNATIONAL INSTITUTE OF HOTEL MANAGEMENT
VISAKHAPATNAM07.2011
INTERMIDITAE
SUPRIYA JUNIOR COLLEGE
BERHAMPUR05.2008
10TH
HAROBINO VIDYA BHAWAN
BERHAMPUR05.2006
Skills
- Customer Relations
- Guest Registration
- Front Office Management
- Staff Management
- Telephone Reservations
- Inventory Control
- Listening Skills
- Hospitality Service
- Billing and Invoicing
- Credit and Collections
- Employee Supervision
- Training and Development
- Guest Satisfaction
- Driving Revenue
- Staff Training
- Budgeting
Timeline
Front Office Manager
SUNRAY VILLAGE RESORT
03.2021 - 09.2022
Assistant Front Office Manager
GRAND KAKINADA BY GRT HOTELS & RESORTS
01.2019 - 03.2021
ASSISTANT MANAGER - FRONT OFFICE
GREEN PARK VIZAG
12.2015 - 01.2019
Front Office Executive
FORTUNE SELECT GRAND RIDGE
04.2014 - 11.2015
Guest Service Associate
THE GATEWAY HOTEL
01.2013 - 04.2014
Front Office Associate
FORTUNE MURALI PARK
03.2012 - 01.2013
Industrial Trainee
NOVA GOA
10.2009 - 01.2010
BACHELOR OF HOTEL MANAGEMENT - Hotel Management
INTERNATIONAL INSTITUTE OF HOTEL MANAGEMENT
INTERMIDITAE
SUPRIYA JUNIOR COLLEGE
10TH
HAROBINO VIDYA BHAWAN
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