H. GOPALAKRISHNAN
Operations Manager | PMO
Chennai,TN
Summary
Dynamic professional with over 14 years of experience in Project Management Office (PMO), Central Operations, Resource Management Group (RMG), and Management Information Systems (MIS). Expertise in leveraging MS Office applications to enhance operational efficiency, complemented by strong interpersonal skills and a proven ability to solve complex problems through logical thinking and analytical capabilities. Results-driven with a consistent track record of thriving in both team-oriented and independent environments, showcasing self-motivation and a commitment to excellence. Proficient in monitoring and tracking resource allocations and revenue, contributing to organizational success through strategic oversight and innovative solutions.
Overview
14
14
years of professional experience
4021
4021
years of post-secondary education
Work History
PMO Manager
Intellect Design Arena Ltd.
10.2022 - Current
- Creating project codes and mapping the associates.
- Maintaining a report based on planned vs. actuals (revenue comparison).
- Maintaining a repository for SOWs and tracking missing paperwork.
- Tracking the headcount in the project and also updating the bottom-up file.
- Internal movement of associates from one project to another project.
- Coordinating with the finance team in releasing the invoices to customers on time.
- Invoicing to the customers is based on the approved time sheets.
- Creating ad hoc reports based on management requirements.
Manager (PMO)
Medi Assist Insurance TPA Pvt. Ltd.
06.2020 - 10.2022
- Preparing the weekly report and monthly review deck on how the business has performed.
- Preparing the weekly operational metrics scorecard.
- Understanding the report process and initiating digitization.
- Analyzing reports and providing alerts to teams for corrective actions.
- Timely dispatch of reports in the best quality within the SLA.
- Creating ad hoc reports based on management requirements.
Project Control & Service Analyst (PMO)
Accenture Solutions Pvt. Ltd.
05.2017 - 05.2020
- Creating demands and mapping the associates.
- Taking care of client visits, seat management, system allocation, procurement, etc.
- Maintaining a report based on actuals vs. forecast (revenue comparison).
- Act as a single source of information for Zurich Farmers Insurance clients (data related to revenue, resources, and projections).
- Tracking of headcount in the project.
- Internal movement of associates from one project to another project.
- Preparing monthly Performance Status Reports.
- Preparing the weekly operational metrics scorecard.
- Understanding the report process and initiating digitization.
- Analyzing reports and providing alerts to teams for corrective actions.
- Timely dispatch of reports in the best quality within the SLA.
- Creating ad hoc reports based on management requirements.
Operations Executive
Polaris Consulting Services Ltd.
01.2014 - 05.2017
- Company Overview: (formerly known as Polaris Consulting Services Ltd.)
- Creating project codes and mapping the associates.
- We will create based on the SOW (Statement of Work), PCD (Project Commitment Document), and profitability sheet.
- Maintaining a report based on planned vs. actuals (revenue comparison).
- Act as a single source of information for the SBU (data related to revenue, resources, and projections).
- Assuring that all the customer invoices are created on time, for which we are following up with the delivery team to share the customer-approved time sheets with the PMO.
- Tracking the headcount in the project and also updating the bottom-up file.
- Maintaining a repository for SOWs and tracking missing paperwork.
- Coordinating with the finance team in releasing the invoices to customers on time.
- Internal movement of associates from one project to another project.
- Invoicing to the customers is based on the approved time sheets.
- Preparing monthly Performance Status Reports.
- Involved in data migration activity between Polaris and Virtusa.
- Supporting the entire PMO teams on both pre- and post-migration in all aspects.
- Understanding the report process and initiating digitization.
- Analyzing reports and providing alerts to teams for corrective actions.
- Timely dispatch of reports in the best quality within the SLA.
- Extending the expired MPRs, cancellation of old MPRs, and MPR issues handling.
- Working with the Adrenalin team on any queries regarding the process flow automation.
- Generated, maintained, and analyzed Sales, Quality, and Client Service reports.
- Creating ad hoc reports based on management requirements.
- (Formerly known as Polaris Consulting Services, Ltd.)
Process Associate
Tata Consultancy Services
07.2011 - 01.2014
- In the Data Support Team (MIS Reports):
- Providing daily, weekly, and monthly dashboards and reports to the branch RMG leads, PMOs, and management. This includes various information, such as branch-wise and sector manpower strength, project details, visa-related reports, and travel reports.
- Preparing PPTs on various types of data analysis according to the requirements.
- Sending ad hoc reports based on the requirements received from stakeholders.
- Supporting the customer and onsite team: understanding the requirements and delivering the report.
- Follow up with the MIS Backend Team to close the tickets.
- Learning new reports to meet customers' requirements.
- Understanding the report process and initiating digitization.
- Analyzing reports for any kind of discrepancy before delivery.
- Timely dispatch, with a quality report.
- In HR Support and TAG Team:
- Creating employee IDs throughout the globe by using Oracle software.
- Preparing weekly and monthly reports for regional HRs, regional heads, and RMG heads.
- PjRM Update – Allocation, De-allocation, and Extension, and IOU Tagging change.
- Maintenance of the SLA database.
Education
MBA - Marketing & Finance
Sri Sai Ram Engineering College
Chennai, India03-2011
B.Com - General
New Prince Shri Bhavani Arts & Science College
03-2009
Skills
Project management evaluation
Timeline
PMO Manager
Intellect Design Arena Ltd.
10.2022 - Current
Manager (PMO)
Medi Assist Insurance TPA Pvt. Ltd.
06.2020 - 10.2022
Project Control & Service Analyst (PMO)
Accenture Solutions Pvt. Ltd.
05.2017 - 05.2020
Operations Executive
Polaris Consulting Services Ltd.
01.2014 - 05.2017
Process Associate
Tata Consultancy Services
07.2011 - 01.2014
MBA - Marketing & Finance
Sri Sai Ram Engineering College
B.Com - General
New Prince Shri Bhavani Arts & Science College
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