Summary
Overview
Work History
Education
Skills
Disclaimer
Personal Information
Timeline
Hi, I’m

H. KRITHIKA

Wallajabad

Summary

To achieve a growth oriented position in a professionally managed & dynamic organization which provides opportunities for the development & responsibilities to contribute towards organization’s success. My long term goal is to rise to a position of leadership in the profession in which I can contribute significantly to the organization.

Overview

15
years of professional experience
2
years of post-secondary education

Work History

Groupon India Pvt Ltd.

Lead Customer Support
02.2013 - 01.2019

Job overview

  • Respond to international customer’s inquiries via supported communication channels such as email and chat.
  • Maintaining SLA’s for customers with the help of Zendesk supporting system.
  • Update internal knowledge base with new relevant insights in order to enhance knowledge sharing across all support team members.
  • Participate and contribute to roundtables, calibration and training sessions within support and cross-functional departments

TNT India Pvt Ltd.

Sr. Customer Support Executive
06.2008 - 11.2012

Job overview

  • Attending All Customer’s outbound and inbound Calls
  • Responding to customer’s inquires via email and phone.
  • Handling International, Domestic outbound and Inbound Shipments.
  • Meeting Day-to day Client’s requirements and solving their problems.
  • Clearing Shipments from customs and making it deliver to customers.
  • Coordinating with International counterparts and arranging for delivery.
  • Checking customers mailers and assisting their queries.
  • Sending daily, weekly, quarterly, monthly reports to customers for their export and import shipments.
  • Coordinating with counterparts in mailers and in Phone calls for delivering the shipments.

Eau Chemical Mfg Pvt Ltd.

Senior Sales Coordinator
06.2004 - 06.2008

Job overview

  • Maintaining all Official & Confidential file correspondences.
  • Preparing Export Documents.
  • Generation of enquires for purchase of raw materials / Follow-up with the same with the merchant.
  • Preparing Tenders & Quotations.
  • Preparing Sales Orders and in turn coordinate with the factory for the same.
  • Preparing & Maintaining ISO documents for all fields.
  • Preparing Purchase Orders and interacting with the suppliers for the same.
  • Sending day today reports to customers.

Education

IGNOU
New Delhi

M.B.A
01.2006 - 04.2008

Skills

multi-tasking

Disclaimer

I hereby declare that all the above given details are true to the best of my knowledge.

Personal Information

  • Date of Birth: 01/03/85
  • Gender: Female
  • Marital Status: Married

Timeline

Lead Customer Support

Groupon India Pvt Ltd.
02.2013 - 01.2019

Sr. Customer Support Executive

TNT India Pvt Ltd.
06.2008 - 11.2012

IGNOU

M.B.A
01.2006 - 04.2008

Senior Sales Coordinator

Eau Chemical Mfg Pvt Ltd.
06.2004 - 06.2008

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