H SUVINDRA KRISHNAN

A Result Oriented professional, offering over 10 years of experience in Service Operations, Maintenance and Technical Support Skilled in installation & servicing of production printer ,AGX printers, Acuity Printer, INK-Jet Incisive acumen in uncovering underlying problems / issues involving detailed discussion & root cause analysis and eliminating bottlenecks thereby enabling efficient operations and process excellence Demonstrated professional etiquette when interfacing with customers; cemented healthy relationship with clients for achieving quality product and service norms by resolving their service related critical issues Successfully managed the service operations of a wide range of products with the distinction of spearheading numerous customer service improvement initiatives during the career span Displayed paramount efforts in maintaining optimum inventory levels at all times for ensuring uninterrupted operations Expertise in organizing, planning & controlling aspects of service - leading to customer delight through speed of service and right first time fix Proficient in providing complete technical support to the customers with a team of engineers which includes complete product support, process optimization and troubleshooting Track record in monitoring the post service activities including post service feedback, follow-up with the customers and service reminders Expert in planning and implementing maintenance schedules of equipment to ensure minimum breakdown with an increased uptime and equipment reliability Skillful at monitoring, & motivating team & workforce to enhance their efficiencies & assisting them to deliver quality services; team player with strong analytical, problem-solving and communication skills