Amadeus
Harsh Panchal
Associate
Thane
Summary
I am skilled in logistics coordination, and travel booking. I am proficient in using industry-specific software and possess excellent communication and customer service skills. I am a proactive team player committed to delivering high-quality results.
Overview
6
6
years of professional experience
16
16
years of post-secondary education
4
4
Languages
Work History
Executive
Thomas Cook India Pvt Ltd
Mumbai
06.2023 - Current
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Prepared annual data to determine metrics for operational performance.
- Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.
- Reported issues to higher management with great detail.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Developed user-friendly guides for common issues.
- Researched and identified solutions to technical problems.
Associate
WNS Global Services PVT LTD
Mumbai
01.2022 - 05.2023
- Working For IAG-PRA
- Vueling Airline - Flown Team,
- Flown Proration for OWN and OAL Document
- OWN and OAL document exception resolving
- OAL FIM Processing
- Ticket Capturing.
- Handling and running reports for clients on daily bases
- Hands-on on software such as Amadeus, Accelya BO, SAP CIAO.
Associate
WNS Global Services PVT LTD
Mumbai
01.2019 - 01.2020
- Working for UK base process day to day client interaction
- Accounting of Import and Export of stocks
- Investigation on missing revenue
- Validating data for accounting AWB's of British Airways
- Prioritized task to meet tight deadlines
Education
Secondary School Certificate -
Navodaya English High School
Thane 08.2002 - 03.2012
Higher Secondary - Science
S.K Somaiya
Mumbai 06.2012 - 02.2014
Bachelor of Science - Information Technology
Kolhapur University
Kolhapur, India 01.2021 - 06.2025
Skills
- Communication Skills
Customer Services Skils
Attention To Details
Multi tasking
Adaptability
Analytical Skills
Problem resolution
Product development
Software
Revera BO
Revera
Rapid
MS-Office
Trexedia
Timeline
Executive
Thomas Cook India Pvt Ltd
06.2023 - Current
Associate
WNS Global Services PVT LTD
01.2022 - 05.2023
Bachelor of Science - Information Technology
Kolhapur University
01.2021 - 06.2025
Associate
WNS Global Services PVT LTD
01.2019 - 01.2020
Higher Secondary - Science
S.K Somaiya
06.2012 - 02.2014
Secondary School Certificate -
Navodaya English High School
08.2002 - 03.2012
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