Organized Administrator with 1.5+ years of experience facilitating operational workflows. Promotes interdepartmental collaboration through solid teamwork.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Senior Front Office Assistant
Mayfair Spring Valley Resort
Guwahati,Assam
2023.02 - Current
Maintained high levels of guest satisfaction by quickly and professionally greeting guests.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
Welcomed patrons and immediately offered assistance by asking open-ended questions.
Aided colleagues, managers, and customers through regular communication and assistance.
Performed daily financial reporting and recorded payments to keep accounting system updated.
Coordinated with housekeeping department to handle daily tasks .
Mainly dealing with daily cashiering and night auditing process
Front Office Associate
Foxoso La-Alphonso Beach Resort
North Goa , Goa
2021.10 - 2022.11
Processed and prepared documents such as business or government forms and expense reports.
Greeted visitors and guest upon arrival, offered assistance, and answered questions to build rapport and retention.
Answered calls to take messages or redirect calls to appropriate colleagues.
Performed unloading, counting, weighing and sorting of incoming articles to cross-check with invoice or requisition list.
Responded to inquiries from callers seeking information.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
Bachelor of Arts Tourism Studies - BATS
Indra Gandhi National Open University
Delhi
2023.06 - Current
Diploma In Hospitality And Tourism Management -
Alison
Online ,
2023.02 - 2023.05
Advance Diploma In Computer Applications - ADCA
District Computer Center
Dibrugarh , Assam
2020.01 - 2021.01
12th - Arts
B.N.P H.S .School
Dibrugarh,Assam
2018.03 - 2020.05
Skills
Departmental support
undefined
Software
IDS
WIN-HMS
MS-OFFICE
Timeline
Bachelor of Arts Tourism Studies - BATS
Indra Gandhi National Open University
2023.06 - Current
Senior Front Office Assistant
Mayfair Spring Valley Resort
2023.02 - Current
Diploma In Hospitality And Tourism Management -
Alison
2023.02 - 2023.05
Front Office Associate
Foxoso La-Alphonso Beach Resort
2021.10 - 2022.11
Advance Diploma In Computer Applications - ADCA
District Computer Center
2020.01 - 2021.01
12th - Arts
B.N.P H.S .School
2018.03 - 2020.05
Similar Profiles
Ravi KumarRavi Kumar
Demi Chef De Partie at Mayfair Hotel & ResortDemi Chef De Partie at Mayfair Hotel & Resort