IDS
HABIBUR RAHMAN
Senior Front Office Associate
Dibrugarh,Assam
Summary
Organized Administrator with 1.5+ years of experience facilitating operational workflows. Promotes interdepartmental collaboration through solid teamwork.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Senior Front Office Assistant
Mayfair Spring Valley Resort
Guwahati,Assam
02.2023 - Current
- Maintained high levels of guest satisfaction by quickly and professionally greeting guests.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Welcomed patrons and immediately offered assistance by asking open-ended questions.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Performed daily financial reporting and recorded payments to keep accounting system updated.
- Coordinated with housekeeping department to handle daily tasks .
- Mainly dealing with daily cashiering and night auditing process
Front Office Associate
Foxoso La-Alphonso Beach Resort
North Goa , Goa
10.2021 - 11.2022
- Processed and prepared documents such as business or government forms and expense reports.
- Greeted visitors and guest upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered calls to take messages or redirect calls to appropriate colleagues.
- Performed unloading, counting, weighing and sorting of incoming articles to cross-check with invoice or requisition list.
- Responded to inquiries from callers seeking information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
Bachelor of Arts Tourism Studies - BATS
Indra Gandhi National Open University
Delhi 06.2023 - Current
Diploma In Hospitality And Tourism Management -
Alison
Online , 02.2023 - 05.2023
Advance Diploma In Computer Applications - ADCA
District Computer Center
Dibrugarh , Assam 01.2020 - 01.2021
12th - Arts
B.N.P H.S .School
Dibrugarh,Assam 03.2018 - 05.2020
Skills
Departmental support
Sensitive information handling
Mail sorting
Mail handling
Business administration
Software
WIN-HMS
MS-OFFICE
Timeline
Bachelor of Arts Tourism Studies - BATS
Indra Gandhi National Open University
06.2023 - Current
Senior Front Office Assistant
Mayfair Spring Valley Resort
02.2023 - Current
Diploma In Hospitality And Tourism Management -
Alison
02.2023 - 05.2023
Front Office Associate
Foxoso La-Alphonso Beach Resort
10.2021 - 11.2022
Advance Diploma In Computer Applications - ADCA
District Computer Center
01.2020 - 01.2021
12th - Arts
B.N.P H.S .School
03.2018 - 05.2020