Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hacienda Millott

Indianapolis

Summary

Professional and prepared operations leader with experience in managing team dynamics and workflow optimization. Skilled in resource allocation, process improvement, and conflict resolution. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Reliable problem solver with leadership capabilities that drive operational success.

Overview

15
15
years of professional experience

Work History

Instructional Assistant

Franklin Township Community School Corporation
07.2023 - Current
  • Enhanced student comprehension by utilizing multimedia resources and interactive activities in lesson plans.
  • Assisted teachers in developing differentiated instructional strategies, resulting in improved student outcomes.
  • Provided one-on-one support to students with special needs, enabling them to achieve academic success.
  • Implemented behavior management techniques to maintain a positive and focused learning environment.

Soccer Coach Volunteer

Circle City Futbol Club
03.2023 - Current
  • Enhanced player performance by implementing strategic training sessions and drills.
  • Assisted head coach in developing successful game plans, leading to improved team results.
  • Boosted team morale with effective communication and motivational techniques.
  • Identified individual player strengths and weaknesses, tailoring coaching methods accordingly.

Transportation Service Representative

United States Navy, USN
09.2018 - 04.2019
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for pick-up/drop off services, and repairs.
  • Maintained detailed records of all transportation activities and vehicle inspections for accurate reporting and analysis purposes.
  • Provided support during emergencies or disruptions in service by quickly assessing situations and implementing contingency plans as needed.
  • Enhanced customer satisfaction by addressing and resolving transportation issues promptly and professionally.
  • Managed vehicle maintenance programs, ensuring all vehicles were regularly serviced and in compliance with safety regulations.

Petty Officer Second Class

United States Navy, USN
05.2011 - 04.2019
  • Developed strong relationships with cross-functional teams to foster collaboration and improve communication within the unit.
  • Coordinated logistics support for deployment readiness operations, ensuring all necessary resources were available when needed.
  • Streamlined operational processes for increased efficiency by identifying and implementing improvements in work procedures.
  • Increased overall unit morale with proactive recognition of exceptional performance among team members.
  • Enhanced team performance by providing thorough training and skill development to junior personnel.
  • Ensured compliance with safety protocols, reducing the risk of accidents and maintaining a secure working environment.
  • Achieved top-tier inspection results by diligently adhering to established policies and guidelines throughout daily activities.
  • Supported diversified teams effectively by promoting inclusivity while addressing any conflicts that arose promptly.
  • Provided exemplary leadership during high-stress situations, resulting in successful completion of critical missions.
  • Served as a trusted mentor to junior personnel, offering guidance on career development opportunities and fostering professional growth within the unit.
  • Handled administrative requirements, maintained records and submitted operational reports.

Work Center Supervisor

United States Navy, USN
02.2011 - 03.2019
  • Managed budgets and resources to ensure cost-effective operations without compromising service delivery or product quality.
  • Analyzed key performance indicators to identify areas for improvement and implemented targeted strategies to address them.
  • Reduced production downtime by effectively coordinating maintenance and repairs of equipment.
  • Evaluated staff performance regularly through feedback sessions, identifying areas for growth as well as opportunities to acknowledge high achievers within the team.
  • Increased overall operational efficiency through effective delegation of tasks and monitoring of progress towards goals.
  • Fostered a positive work environment by addressing employee concerns, providing constructive feedback, and recognizing outstanding performance.
  • Developed comprehensive training programs for new hires, resulting in faster integration into the team and increased efficiency.
  • Established clear expectations for staff members, ensuring accountability for meeting performance standards and contributing to team success.
  • Reviewed and updated standard operating procedures as needed, maintaining compliance with industry standards and ensuring the highest levels of quality control.
  • Precisely maintained and updated classified gear to meet requirements.
  • Enhanced workplace safety by conducting regular inspections, enforcing safety protocols, and addressing potential hazards promptly.
  • Maintained open lines of communication with senior management, providing regular updates on work center performance and addressing any concerns in a timely manner.
  • Streamlined communication between departments for better coordination and smoother workflow processes.
  • Managed 38 personnel resulting in 98% availability of all equipment.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.

Career Counselor

United States Navy, USN
01.2010 - 11.2016
  • Enhanced command readiness by conducting regular training sessions on career development topics.
  • Mentor within the command mentorship program that fostered professional growth and enhanced interpersonal relationships among service members.
  • Improved sailor retention by providing comprehensive career guidance and counseling services.
  • Maintained accurate documentation on all career-related matters within the workcenter, ensuring compliance with applicable regulations and policies.
  • Developed career and education plans based on individual needs.
  • Counseled sailors one-on-one regarding current situation, desires, aptitudes, education, and evaluations.

Education

Master of Arts - Applied Sociology

University of Indianapolis
Indianapolis, IN
05-2022

Bachelor of Arts - Sociology

Saint Leo University
Saint Leo, FL
06-2018

Associate of Arts - Liberal Arts

Saint Leo University
Saint Leo, FL
05-2016

Skills

  • Effective communication
  • Conflict resolution
  • Computer skills
  • Classroom management
  • Verbal and written communication
  • Relationship building
  • Customer service
  • Team management
  • Environmental awareness
  • Time management
  • Workload management
  • Operational efficiency
  • Organizational skills
  • Data entry
  • Strategic planning
  • Attention to detail

Timeline

Instructional Assistant

Franklin Township Community School Corporation
07.2023 - Current

Soccer Coach Volunteer

Circle City Futbol Club
03.2023 - Current

Transportation Service Representative

United States Navy, USN
09.2018 - 04.2019

Petty Officer Second Class

United States Navy, USN
05.2011 - 04.2019

Work Center Supervisor

United States Navy, USN
02.2011 - 03.2019

Career Counselor

United States Navy, USN
01.2010 - 11.2016

Master of Arts - Applied Sociology

University of Indianapolis

Bachelor of Arts - Sociology

Saint Leo University

Associate of Arts - Liberal Arts

Saint Leo University

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Hacienda Millott