HACKIMSHA MOHAMED HANIFFA
BUSINESS OPERATIONS LEADER | INTERNATIONAL EDUCATION | STRATEGIC PARTNERSHIPS
Chennai
Summary
Senior Manager – Operations leads business operations, compliance, and process optimisation for a national education services function. Manages a leadership team of two Operations Managers, a Process Manager, and a QA Manager while driving executive reporting, workforce planning, and enterprise change. Leads Zoho CRM implementation and strengthens partner governance through structured compliance frameworks and visa support programmes.
Overview
15
15
years of professional experience
Work History
Senior Manager – Operations
StudyIn
09.2025 - Current
- Led national business operations, developed operational strategy, ensured compliance, enhanced partner success, and maintained quality assurance.
- Drive executive reporting, KPI governance, workforce planning and process optimisation.
- Drove executive reporting, established KPI governance, coordinated workforce planning, and optimized processes.
- Collaborated with senior leadership on business transformation initiatives and strategic projects.
- Lead Zoho CRM implementation from the Operations function.
- Strengthened governance through Partner RAG compliance framework.
- Led Ireland Visa support programme improving partner readiness.
- StudyIn | Senior Manager – Operations | Sept 2025 – Present
Operations Manager
StudyIn
Chennai, India
02.2024 - 08.2025
- Led operational excellence initiatives to streamline workflows and enhance process efficiency.
- Operations Manager | Feb 2024 – Aug 2025
- Streamlined operational processes to enhance efficiency and reduce costs.
- Led cross-functional teams to implement strategic initiatives and improve performance outcomes.
- Developed and executed training programs for staff to foster skill development and operational excellence.
Compliance & Conversion Manager
StudyIn
Chennai
07.2022 - 01.2024
- Led compliance and quality initiatives to ensure regulatory adherence and enhance operational standards.
- Compliance & Conversion Manager | Jul 2022 – Jan 2024
- Led cross-functional teams to enhance operational workflows and improve overall efficiency.
- Developed and implemented strategic initiatives to drive organizational growth and process optimization.
- Mentored junior staff, fostering skill development and ensuring high-quality performance standards.
Assistant Manager – UK Education
StudyIn
01.2022 - 06.2022
- Oversaw admissions operations to ensure smooth processing and accurate data management.
- Assistant Manager – UK Education | Jan 2022 – Jun 2022
- Led team in executing daily operations to enhance efficiency and service quality.
- Developed training programs for new hires, fostering skill advancement and team cohesion.
- Implemented process improvements that streamlined workflows and reduced operational delays.
Senior Education Consultant
StudyIn
08.2018 - 12.2021
- Managed student recruitment and counselling process to support enrollment goals.
- Senior Education Consultant | Aug 2018 – Dec 2021
- Led curriculum development initiatives to enhance educational programs and align with best practices.
- Designed assessment frameworks to evaluate student learning outcomes and improve instructional strategies.
- Collaborated with educators to implement innovative teaching methodologies for diverse learning needs.
Business Owner
08.2016 - 07.2018
- Managed business operations.
- Business Owner | Aug 2016 – Jul 2018
- Developed business strategies to enhance market reach and customer engagement.
- Oversaw daily operations ensuring efficiency and quality in service delivery.
- Managed financial forecasting, budgeting, and cash flow to optimize profitability.
IT Engineer
BSys Infotech UK
04.2014 - 06.2016
- Provided enterprise IT support for users, resolving technical issues to maintain operational efficiency.
- IT Engineer, BSys Infotech UK | Apr 2014 – Jun 2016
- Designed and implemented robust IT infrastructure solutions for enhanced operational efficiency.
- Led cross-functional teams in deploying enterprise-level software applications, ensuring alignment with business objectives.
- Streamlined system processes to reduce downtime and improve user experience across multiple platforms.
Assistant Store Manager
ROC UK
02.2011 - 04.2014
- Led retail operations and team leadership to enhance store performance.
- Assistant Store Manager, ROC UK | Feb 2011 – Apr 2014
- Supervised daily store operations to ensure compliance with company standards and policies.
- Trained and mentored staff to enhance performance and improve customer service experience.
- Implemented inventory management systems to optimize stock levels and reduce waste.
Education
M.Sc. - Telecommunications Management
University of Bedfordshire
UKB.E. - Electrical & Electronics Engineering
Anna University
Skills
Operational excellence
Strategic planning
Business transformation
Change management
Performance management
Executive reporting
Workforce planning
KPI governance
Process optimisation
Partner governance
Forecasting
Headcount planning
Organizational design
Board reporting
Service level management
Risk management
Business continuity planning
Contract negotiation
Cross-functional leadership
PROFESSIONAL BRAND
Operational excellence is achieved by combining people, process, technology and governance to create scalable business capability and sustainable growth.
SIGNATURE ACHIEVEMENTS
- Led national operations supporting 35,000+ student applications annually.
- Managed 30 direct reports including Operations Managers, Process Manager and QA Manager.
- Oversaw 60+ cross-functional team members.
- Supported 150+ UK and 50+ international institutions.
- Managed a network of 1,500+ active recruitment partners.
- Business Lead for Zoho CRM transformation.
- Designed and implemented Partner RAG Governance Framework.
- Established Ireland Visa operational support framework.
- Organised Partner Meets across multiple Indian cities.
- Represented organisation during UK Familiarisation Visit.
Timeline
Senior Manager – Operations
StudyIn
09.2025 - Current
Operations Manager
StudyIn
02.2024 - 08.2025
Compliance & Conversion Manager
StudyIn
07.2022 - 01.2024
Assistant Manager – UK Education
StudyIn
01.2022 - 06.2022
Senior Education Consultant
StudyIn
08.2018 - 12.2021
Business Owner
08.2016 - 07.2018
IT Engineer
BSys Infotech UK
04.2014 - 06.2016
Assistant Store Manager
ROC UK
02.2011 - 04.2014
B.E. - Electrical & Electronics Engineering
Anna University
M.Sc. - Telecommunications Management
University of Bedfordshire