Hafeez Shaik
Hyderabad
Summary
Highly-qualified Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity.
Overview
9
9
years of professional experience
Work History
Operational Team Lead
Rehlat Online Services
Hyderabad
05.2017 - Current
- Assigned tasks, monitored progress and provided guidance to team members in order to ensure timely completion of projects.
- Resolved conflicts between team members in a constructive manner.
- Analyzed data related to production operations and identified opportunities for improvement.
- Provided technical advice and assistance to team members as needed.
- Developed and implemented operational procedures to improve efficiency and reduce costs.
- Ensured adherence to established standards by conducting periodic audits and inspections.
- Trained new staff on company policies, processes and procedures.
- Maintained records of employee attendance, leave requests.
- Trained, mentored and motivated employees to maximize team productivity.
Opperation Excutive
Meta Minds
Hyderabad
11.2016 - 05.2017
- Good knowledge of GDS (Sabre/Galileo/Amadeus)
- Handle PNR Creation, Ticket Issuance, Ticket Re Scheduled, Ticket Refund, Voiding
- Resolve scheduling conflicts and other issues as they come up.
- Make reservations for planned travel, including airlines.
- Prepare regular reports and provide feedback on market conditions and customer preferences to the Seniors.
- Proven working knowledge in Air Ticketing, Domestic and International.
- Formed and sustained strategic relationships with clients.
- Delegated work to staff, setting priorities and goals.
Sales Executive
Indian Eagle
Hyderabad
10.2015 - 11.2016
- Responsible for handling the International and Domestic Reservation queries with multiple airline destination.
- Serves as a primary point of contact for customers, addressing their queries, resolving issues.
- Handle PNR Creation, Ticket Issuance, Ticket Re Scheduled, Ticket Refund, Voiding.
- All the other task assigned by the reporting authority as per requirement.
- Cultivated relationships with existing customers to encourage repeat business.
Education
IATA - Foundation in Travel And Tourism With Galileo
Avion Academy
Hyderabad10-2016
B.Tech - (E.C.E)
KHAMMAM INSTITUTE OF TECHNOLOGY AND SCIENCES
Khammam03-2014
Intermediate - (M.P.C )
RESONANCE JR COLLEGE
Khammam03-2010
S.S.C. - S.S.C.
CENTURY HIGH SCHOOL
Khammam03-2008
Skills
- Training and mentoring
- Operational Excellence
- Staff Development
- Innovation and Creativity
- Customer Relations
- Performance monitoring
- Quality Assurance
- Operations Management
- Team Training
- HR knowledge
Languages
Hindi
First Language
English
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Accomplishments
- Awarded as a key contributor in 2018, Rehlat
Timeline
Operational Team Lead
Rehlat Online Services
05.2017 - Current
Opperation Excutive
Meta Minds
11.2016 - 05.2017
Sales Executive
Indian Eagle
10.2015 - 11.2016
IATA - Foundation in Travel And Tourism With Galileo
Avion Academy
B.Tech - (E.C.E)
KHAMMAM INSTITUTE OF TECHNOLOGY AND SCIENCES
Intermediate - (M.P.C )
RESONANCE JR COLLEGE
S.S.C. - S.S.C.
CENTURY HIGH SCHOOL
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