Creative and detail-oriented professional with experience in guest services, student accommodation, and short-term rental management. Achieved high standards of hospitality as an Airbnb Superhost and managed operations independently in a college/residential setting. Skilled in communication, problem-solving, and operations coordination. Eager to grow in the hospitality and hosting field, delivering excellence in guest and program management.
Hi, I’m
Hafsa Ahmed
Nagpur
Summary
Overview
5
years of professional experience
2
years of post-secondary education
Work History
Self Managed RentalNagpur
Airbnb Superhost
03.2025 - Current
Job overview
- Delivered exceptional guest experiences through personalized communication and attention to detail, enhancing overall Guest experience and ratings.
- Implemented efficient check-in and check-out procedures, ensuring smooth transitions for guests and improving operational efficiency.
- Resolved guest inquiries and concerns promptly, fostering positive reviews and repeat bookings.
Central India InstituteNagpur
Campus Guest Service Lead
05.2023 - 02.2025
Job overview
- Assisting in the planning of events
- Trained and mentored team members on operational best practices, fostering a culture of continuous improvement and collaboration.
- Completed day-to-day duties accurately and efficiently.
RandstadPune
Recruitment Coordinator
03.2022 - 04.2023
Job overview
- Interacting with candidates, recruiters, Interviewers and Stakeholders
- Scheduling interviews, technical phone assessments, confirming calendar Invitations and Rescheduling as needed
- Worked with Different Clients - (Vodafone - Expedia - Comcast)
Mumbai Cricket Club-Jwala FoundationMumbai
Hospitality Management
01.2018 - 03.2018
Job overview
- Negotiating sponsorship deals
- Liaising with vendors and handling the budget
- Obtaining Permits
Give India FoundationMumbai
HR Intern
12.2016 - 03.2017
Job overview
- Screening resumes and application forms
- Updating company database
- Help prepare word, PowerPoint and excel documents
- Preparing Editing and sending offer/rejection letters to candidates
Education
JIT
Ph.d from Management
06.2024 - 02.2026
University Overview
RTMNUNagpur
Master of Business Administration from HR
02.2019 - 01/2021
University Overview
Mithibai CollegeMumbai
Bachelor of Management Studies from HR
University Overview
Hislop CollegeNagpur
12th standard from Commerce
University Overview
St Joseph's ConventNagpur
10th standard
University Overview
Skills
- Team work
- Calendar management
- Coordination
- Leadership
- Property listing management
Additional Information
Additional Information
- Diploma in Microsoft Office (Atlanta computer institute)
- Internship and training in Career Counselling (Manahsparsh)
- Attended 10 days HR workshop (Percept Certified Professional)
- Psychology workshops and sessions attended (Institute of Psycho Management studies)
Volunteer Experience
Volunteer Experience
- 07/01/18 - 03/31/19 Academic Support Volunteer (Make a difference, Nagpur) Taught English to 9th and 10th std students living in Shelter homes, Organized classroom materials to help students prepare for their board exam
- 01/01/17 - 12/31/18 Mumbai Youth Forum. As a member of organizing committee, Keeping track of visitors and their queries
Languages
Hindi
Upper Intermediate
B2
English
Upper Intermediate
B2
Timeline
Airbnb Superhost
Self Managed Rental
03.2025 - Current
JIT
Ph.d from Management
06.2024 - 02.2026
Campus Guest Service Lead
Central India Institute
05.2023 - 02.2025
Recruitment Coordinator
Randstad
03.2022 - 04.2023
RTMNU
Master of Business Administration from HR
02.2019 - 01/2021
Hospitality Management
Mumbai Cricket Club-Jwala Foundation
01.2018 - 03.2018
HR Intern
Give India Foundation
12.2016 - 03.2017
Mithibai College
Bachelor of Management Studies from HR
01/2018
Hislop College
12th standard from Commerce
01/2014
St Joseph's Convent
10th standard
01/2012