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Hi, I’m
Hafsa Sultana
Mba Human Resource
Hyderabad
Summary
A self-motivated and result oreinted MBA HR Graduate looking for an opportunity in the feild of Human resources to grow my skills and knowledge,which can further lead to the growth of the organization.
Overview
3
years of professional experience
8
years of post-secondary education
3
Languages
Work History
AmazonHyderabad
Customer Service Associate
09.2021 - Current
Job overview
- Developed and actualized customer service initiatives to decrease wait times.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Met customer call guidelines for service levels, handle time and productivity.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Investigated and resolved customer inquiries and complaints quickly.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Responded proactively and positively to rapid change.
Sia PublishersHyderabad
Technical Writer
12.2019 - 09.2021
Job overview
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
- Proofread copy written by colleagues to correct spelling, punctuation and grammar.
- Followed company policies and editorial guidelines to craft thorough, well-written content.
- Exceeded goals through effective task prioritization and great work ethic.
- Organized material to research and complete writing tasks.
- Maintained excellent attendance record, consistently arriving to work on time.
Education
Vikas High SchoolHyderabad,India
03.2012 - 03.2013
Sri Chaitanya Junior CollegeHyderabad,India
from Mathematics,Physics And Chemistry
04.2013 - 03.2015
Saanvi Degree College For WomenHyderabad,India
BBA from Human Resources Management
04.2015 - 03.2018
Saanvi PG College For WomenHyderabad,India
MBA from Human Resource
04.2018 - 03.2020
Skills
Communication skills (Verbal and Written)
Quick thinking and Decision-Making
Empathic skills
Detail Oriented and Multi Tasking
Quick and keen learner
Problem Solving
MS Excel
Interpersonal Skills
Management Skills
Team Player
Accomplishments
- Participation in Poetry and Speech competitions in High school.
- Amongst the top rank holder throughout the academics.
- Awarded as top student for full attendance at school and college level.
- Appreciated and awarded for being good at English language and communication skills at school level and college level.
- Awarded as "Customer Obsessed Employee" at Amazon.
Interests
Writing
Cooking
Timeline
Customer Service Associate
Amazon
09.2021 - Current
Technical Writer
Sia Publishers
12.2019 - 09.2021
Saanvi PG College For Women
MBA from Human Resource
04.2018 - 03.2020
Saanvi Degree College For Women
BBA from Human Resources Management
04.2015 - 03.2018
Sri Chaitanya Junior College
from Mathematics,Physics And Chemistry
04.2013 - 03.2015
Vikas High School
03.2012 - 03.2013