Hafsana Changoteri
Summary
Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Accounts Executive
CA Raveesh & Jishu Co.
01.2025 - Current
Medical Receptionist
Vishwas Diagnostic Centre
08.2023 - 12.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Streamlined office communication by effectively coordinating between doctors and nurses.
- Optimized appointment scheduling to maximize doctor availability.
- Facilitated patient education by distributing relevant health and wellness pamphlets.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
- Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
- Managed patient appointments efficiently, reducing wait times significantly.
- Improved workflow efficiency, organizing back-office supplies and equipment.
Receptionist/Accountant
Imtibish Herbal Pharmaceuticals LLP
10.2021 - 06.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Conducted thorough account reconciliations, promptly resolving any discrepancies or irregularities identified during the process.
- Enhanced revenue generation through diligent monitoring of account balances and timely follow-up on outstanding payments.
- Negotiated favorable vendor contracts to drive cost savings and quality optimization.
- Reduced financial discrepancies by implementing stringent internal controls and audits to ensure accurate recordkeeping.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Recorded accurate and efficient records in customer database.
- Developed, maintained and utilized diverse client base.
- Attended monthly sales meetings and quarterly sales trainings.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Negotiated prices, terms of sales and service agreements.
- Consulted with businesses to supply accurate product and service information.
Assistant Accountant
Jaidah Motors & Trading WLL
06.2021 - 09.2021
- Assisting Senior Accountant in Postdated Cheque Updating, Checking Bounced Cheque, Updating in Incadea and Have Worked on SAP also.
Education
HIGHER SECONDARY -
MES INDIAN SCHOOL
CMA- (FINAL) -
INSTITUTE OF COST ACCOUNTANTS OF INDIA
04.2025
CERTIFICATE IN ACCOUTING TECHNICIAN -
THE INSTITUTE OF COST ACCOUNATNTS OF INDIA
01.2019
BACHELOR OF COMMERCE -
UNIVERSITY OF CALICUT
06.2017
Skills
- TALLY PRIME
- SAP
- WINMAN CA -ERP
- MICROSOFT OFFICE
- SPREADSHEET
Languages
English
Malayalam
Hindi
Personal Information
Date of Birth: 07/27/97
Certification
BLS/AED and First aid C course 20-21 October 2024 at Hamas medical corporation HITC Department.
Disclaimer
I hereby declare that the particulars stated above are true and correct to the best of my knowledge and belief.
Timeline
Accounts Executive
CA Raveesh & Jishu Co.
01.2025 - Current
Medical Receptionist
Vishwas Diagnostic Centre
08.2023 - 12.2024
Receptionist/Accountant
Imtibish Herbal Pharmaceuticals LLP
10.2021 - 06.2023
Assistant Accountant
Jaidah Motors & Trading WLL
06.2021 - 09.2021
CMA- (FINAL) -
INSTITUTE OF COST ACCOUNTANTS OF INDIA
CERTIFICATE IN ACCOUTING TECHNICIAN -
THE INSTITUTE OF COST ACCOUNATNTS OF INDIA
BACHELOR OF COMMERCE -
UNIVERSITY OF CALICUT
HIGHER SECONDARY -
MES INDIAN SCHOOL
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