HAIDEN PRAKASH
Mumbai
Summary
Results-driven Sales Professional with extensive experience in business development and process optimization at Mandney Infotech. Expertise in decision-making and contract negotiations, consistently achieving growth and enhancing client satisfaction. Proven ability to lead teams effectively and implement strategic initiatives that drive operational success.
Overview
11
11
years of professional experience
Work History
Operations Coordinator
Freelancing
mumbai
11.2023 - Current
- Oversaw operations of packaging and cutting facility to ensure efficiency and quality standards.
- Coordinated production planning and order processing to meet client requirements.
- Managed client communications, pricing strategies, and sales negotiations.
- Monitored inventory levels and logistics to optimize operational workflows.
- Supported business growth through process optimization and operational enhancements.
Sales Manager
Whitehat Jr US/Canada
04.2023 - 10.2023
- Demonstrated exceptional initiative and resourcefulness devising well planned strategies that consistently achieved goals within tight timelines.
- Thrived in a demanding environment by leveraging strategic thinking and effective time management.
- Orchestrated the complete sales process for various opportunities, beginning from the initial client communication and on-line presentations to proposal creation, negotiation and final deal closure.
- Consistently achieved weekly, monthly and quarterly and annual sales targets, showcasing a track record of meeting and exceeding expectations.
- Customized learning experiences to suit different learning styles and optimize knowledge retention.
Senior Business Development Associate
Lido Learning
03.2021 - 02.2022
- Responsible for converting curated lead to sales.
- Boosted sales substantially by the development of a strong pipeline of new customers through direct or indirect customer contact and prospecting.
- Monitored and analyzed pipelines to review performance and optimize accordingly to ensure objectives are met.
- Proactively identified and provided support to clients to ensure the promises are being met.
- Resolved challenging customer complaints to full satisfaction, promoting post sales services and brand loyalty.
- Completed the roles and responsibilities following the 360-degree sales approach.
Business Head
Mandney Infotech
11.2018 - 07.2020
- Ability to leverage knowledge of market place, to & economic forces and translate them into clear short term and long-term goals.
- Provide strategic & operational directions & leadership to the sales & marketing teams.
- Provide on-going coaching, leadership & mentoring with company personnel related to company policy and procedures.
- Improved customer satisfaction by setting up a robust complaints redressal system.
- Setup a seamless reverse top-down feedback structure to ensure regular Senior Management postings regarding ground business situation.
Product and Business Operations
Mandney Infotech
09.2016 - 10.2018
- Worked on opportunities to streamline & improve working efficiencies.
- Understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth.
- Worked with engineers and designers to deliver products and metrics.
- Monitored employee productivity & optimized procedures to reduce cost.
- Assisted SMs and other staff while executing critical operational decisions.
- Developed & nurtured new business leads in the company.
- Led recruitment efforts & training of new employees.
Business Analyst
Argonaut Insurance Company
02.2016 - 09.2016
- Handled Booking, Issuance, Binder components of the Insurance function vertical.
- Collaborated with various stakeholders across value chain.
- Reviewed client’s policies and procedures to ensure compliance with reg guidelines.
- Worked on EDGE, CAPS and Image-right software.
Sales Consultant
TVS and Sons Mahindra Ltd
08.2014 - 12.2014
- Implemented execution strategy for various marketing campaigns.
- Managed customer engagement activities to ensure repeat business & referrals.
- Lead market research activities to identify possible growth opportunities.
- Employed consultative sales process to match customer needs and vehicle specs.
Education
B.B.A - Marketing & Finance, Business Studies
M. G University
Ernakulam01.2013
Skills
- Decision making
- Social media Management
- Staff training and development
- Business & IT alignment
- Process Improvement
- CRM
- Business development
- Contract Negotiations
- MS Office
- Google Sheets
Timeline
Operations Coordinator
Freelancing
11.2023 - Current
Sales Manager
Whitehat Jr US/Canada
04.2023 - 10.2023
Senior Business Development Associate
Lido Learning
03.2021 - 02.2022
Business Head
Mandney Infotech
11.2018 - 07.2020
Product and Business Operations
Mandney Infotech
09.2016 - 10.2018
Business Analyst
Argonaut Insurance Company
02.2016 - 09.2016
Sales Consultant
TVS and Sons Mahindra Ltd
08.2014 - 12.2014
B.B.A - Marketing & Finance, Business Studies
M. G University