Haider Ali

Managed the complete B2C order cycle of store initiating from assigned to delivered stage.

Interacted with the retail team for finding the RCA for the delay and help in maintaining the TAT
duration of orders.

Prepared orders ageing report on daily basis based on a month trend and sharing it to internal and retail team for the continuous monitoring and reduction of the beyond TAT orders.

Handled the responsiblity for meeting with courier partners, Omuni support and online marketplace on teams meet smooth work
implementation

Handled the responsiblity for assigning the pin codes to courier partners as per their performance area wise.

Prepared the report & PPT for managers for their meeting & presentation.

Interacted with vendors to make Printed material related to Consumer and Trade marketing, sales, public relations, and consumer education,
e.g., brochures, pads, books, banners, posters,letters, envelopes, etc.

Prepared the incentive for salesman as subsidy payout month on
month for all north India.

Managed B2B and B2C PAN India installation of alarm and CCTV system, also coordinating with engineers for assigning work.

Managed and commanded engineer for installation and service complaint.

Held the responsiblity to resolve service complaints PAN India through in-house engineer and vendors as
well.

Worked with Bharti Airtel Ltd. In the highest and last level of customer services/escalation, which is above the Appellate and Nodal Team.

Held the responsible for the escalation which directly comes from Bharti airtel’s CMD,CEO and TRAI pertaining to airtel DTH services, sales & marketing, billing issue.

Managed the effective MIS and sharing the same with Clients on daily
basis.