HAIDER KHAN

Responsibilities:

Intercompany Invoice Processing involves managing the processing and settlement of Accounts Payable invoices, encompassing both the 2-way and 3-way match processes. In this role, I am responsible for ensuring the accuracy and efficiency of financial transactions between different entities within the same corporate group. My tasks include:

• Verification of Invoices: I thoroughly review incoming invoices, comparing them with relevant documentation such as purchase orders and delivery receipts. This ensures that the billed amounts are accurate and aligned with the agreed-upon terms.
• Authorization Check: I ensure that invoices have proper authorization from relevant stakeholders before proceeding with the payment process. This step guarantees that only legitimate invoices are processed.
• Matching Processes:
• 2-Way Match: I match invoices with purchase orders to validate that the goods or services have been received and are consistent with the terms of the agreement. This helps prevent overpayment and ensures that vendors are paid accurately.
• 3-Way Match: In addition to matching invoices with purchase orders, I also verify the receipt of goods or services by comparing them to the corresponding receiving reports. This comprehensive check further enhances accuracy and financial control.
• Claims Filing: In different categories such as vendor returns for damaged or spoiled goods, repayments, miscellaneous expenses, samples, and price corrections. This involves documenting and processing these claims according to established procedures.
• Addressing Issues: Address issues related to financial discrepancies, such as settling claims and credit memos. This requires working closely with various stakeholders, including buyers, inventory controllers, logistics personnel, and financial associates, to resolve problems and ensure accurate financial reporting.
• Adapted to a work-from-home environment during challenging times, maintaining productivity, meeting deadlines, and ensuring uninterrupted service delivery.
• Adhere to process guidelines and follow Standard Operating Procedures (SOPs) to meet and exceed operational targets and Service Level Agreements (SLAs). By strictly adhering to established protocols, I ensure the achievement of key performance metrics, including volume, Turn Around Time (TAT), productivity, quality, and customer experience.
• Additionally, work with different software systems like CORA, Salesforce, Open text, Claim Portal, Swiss, and Liberty .

Achievements:

• Promoted to the position of Process Developer in recognition of exceptional performance and contributions to PTP operations.
• Received an Award from a client for outstanding service delivery, demonstrating a strong commitment to meeting client expectations and achieving results.
• Earned multiple rewards and recognition during the work-from-home period for maintaining productivity, quality, and effectively adapting to remote work environments.
• Achieved the highest level of accuracy in invoice processing and claims filing, consistently ensuring error-free transactions and adherence to financial controls.
• Submitted numerous Lean Ideas for process improvement, time-saving initiatives, and automations, leading to increased efficiency, cost savings, and enhanced operational effectiveness.

Responsibilities:

• Advised and assisted customers over the phone regarding GST (Goods and Services Tax) inquiries.
• Managed and maintained customer accounts and details on the GST portal, ensuring accurate and up-to-date information.
• Promoted GST benefits and government schemes to customers, providing them with relevant information and guidance.
• Responded to customer queries and concerns through email communication, providing timely and satisfactory resolutions.
• Handled customer complaints, escalating issues to the management when necessary and ensuring customer satisfaction.