Haider Khan
Flat No 103, New Wasi Apt, Pooja Nagar Road, Opp Kasam Tower Mira Road
Summary
To achieve the highest level of excellence and career advancement through sincere efforts.
Overview
5
5
years of professional experience
Work History
Sr Executive in Dispute and Fraud Department
TELEPERFORMANCE GLOBAL SERVICES PRIVATE LIMITED
05.2023 - Current
- Reviewed customer inquiries and complaints to identify potential disputes.
- Analyzed transactions for potential fraud or errors.
- Researched account information to determine if dispute is valid.
- Provided customer service support via phone, email, and online chat.
- Investigated discrepancies between customers' accounts and records.
- Conducted debit & credit card chargeback investigations and prepared detailed reports.
- Monitored trends in dispute activity and suggested improvements to processes.
- Identified root causes of disputes by analyzing data from various sources.
Senior Associate Accounts
EPICENTER TECHNOLOGIES PVT. LTD
Mumbai
10.2018 - 05.2023
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Created financial statements, reports, and records of account activities.
- Monitored cash flow and adjusted accounts accordingly.
- Coordinated with external auditors during the annual audit process.
- Reconciled discrepancies between bank statements and general ledger accounts.
- Reviewed invoices for accuracy before submitting payment requests.
- Processed payroll transactions including employee deductions and benefits payments.
- Prepared monthly financial reports detailing expenses, assets.
- Responded to customer emails, chat requests and telephone calls to answer questions, provide information and resolve problems.
- Collaborated internally with team members and employees across multiple departments and accounting to ensure consistent circulation and billing data.
- Prepared and processed payrolls.
- Reconciled computer reports with manually maintained ledgers.
Education
12th -
National Institute of Open Schooling
Mumbai 01-2009
Bachelor of Commerce -
Indira Gandhi National Open University(Ignou)
MumbaiSkills
- Operating System: Windows 7, 8, 10 & XP
- Application Package: MS-Office, and Internet
Behavioral Characteristics
- Good communication skills
- Hardworking and like to take responsibilities.
- Sincere towards work and Committed towards quality and result.
- Positive attitude.
- Ability to work under pressure.
Roles And Responsibilities
- Check and Verify Source Documents such as Invoices, Receipts and Computer Printouts.
- Reconcile and Balance All Accounts
- Collate and Analyze Account Data and Generate Financial Reports, Track and Maintain Inventory Records
- Reconciles the General Ledger Accounts and Prepares Journal Entries Monthly.
- Assists Controller with Month-end financial reports on multi-accounting books for review and discussion.
- Print, review, and reconcile exception reports accordingly.
- Respond to all inquiries from stores in a timely manner.
- Preparation of bank reconciliation on daily / monthly basis.
- Complete all other tasks as directed by the Finance Team or Other Senior Management.
- Monitor all the purchases and expense done at store level.
- Worked on Microsoft dynamic GP software
Languages
Hindi
First Language
English
Proficient (C2)
C2
Accomplishments
- 15 times RNR for the Outstanding performance in account department
Timeline
Sr Executive in Dispute and Fraud Department
TELEPERFORMANCE GLOBAL SERVICES PRIVATE LIMITED
05.2023 - Current
Senior Associate Accounts
EPICENTER TECHNOLOGIES PVT. LTD
10.2018 - 05.2023
12th -
National Institute of Open Schooling
Bachelor of Commerce -
Indira Gandhi National Open University(Ignou)