Summary
Overview
Work History
Education
Skills
Timeline
Generic
Hailee Kiourtsis

Hailee Kiourtsis

Highland

Summary

Dedicated baker skilled in baking techniques, food safety compliance, and customer service. Known for efficient team collaboration and maintaining organized workspaces to ensure high-quality production.

Overview

11
11
years of professional experience

Work History

Baker

Crave Cookies
Orland Park
12.2025 - Current
  • Assisted in baking a variety of cookies according to established recipes.
  • Prepared cookie dough using precise measurements and quality ingredients.
  • Monitored oven temperatures and baking times for optimal results.
  • Checked baked goods periodically during baking process to ensure desired results were achieved.
  • Decorated cakes with icing, sprinkles and other edible decorations.
  • Packaged finished products for retail display and customer orders.
  • Collaborated with team members to meet daily production goals efficiently.
  • Cleaned work areas, utensils, equipment and surfaces between batches of products.
  • Operated ovens and other equipment to bake products according to established recipes.
  • Followed food safety guidelines while preparing all food items.
  • Ensured that all health regulations were followed at all times while working in the kitchen.
  • Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
  • Participated in inventory management by tracking ingredient supplies regularly.
  • Rotated stock regularly to maintain freshness.
  • Created attractive dessert trays for catering events.
  • Restocked shelves with freshly-baked goods to ensure product availability with freshly-baked goods throughout the day as needed.
  • Reviewed expiration dates on items and removed expired products from stock to maintain quality.
  • Met with customers to discuss needed bakery items and take orders.
  • Provided customer service by answering questions about menu items or taking orders from customers.
  • Resolved customer complaints promptly to maintain satisfaction.
  • Resolved customer complaints promptly and professionally.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
  • Supervised team members during shifts to ensure smooth operations.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Trained new employees on company policies and procedures.
  • Ensured compliance with health and safety standards throughout the shift.
  • Conducted daily briefings to communicate goals and expectations clearly.
  • Collaborated with management to implement process improvements for efficiency.
  • Assisted in training new employees on shift operations.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Upheld company standards and compliance requirements for operations.
  • Attended training sessions related to food safety procedures and techniques.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Upheld company standards and compliance requirements for operations.

Cashier

Chinatown
Highland
12.2015 - Current
  • Oversaw cash register operations, ensuring accurate and secure processing of cash and credit transactions.
  • Processed customer transactions accurately and efficiently at a busy retail location.
  • Implemented efficient checkout procedures to minimize wait times for customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Assisted customers with product inquiries and provided recommendations for purchases.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness and organization of checkout area for optimal customer experience.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Resolved customer complaints professionally, enhancing overall satisfaction with service.
  • Answered customer questions and provided store information.
  • Provided exceptional customer service using active listening and engagement skills to meet customer needs.
  • Performed diverse tasks to enhance overall store operations and customer service.
  • Delivered packages efficiently across assigned routes ensuring timely arrivals.
  • Maintained vehicle cleanliness and performed routine inspections for safety compliance.
  • Communicated with dispatch to coordinate delivery schedules and address issues promptly.
  • Managed paperwork related to deliveries, including invoices and receipts accurately.
  • Resolved customer inquiries regarding delivery status with professionalism and clarity.
  • Utilized GPS technology to optimize delivery routes and enhance efficiency.
  • Adhered to traffic laws and company safety policies while driving on various roads.

Baker

Nothing Bundt Cakes
Highland
09.2024 - 11.2024
  • Operated ovens and other equipment to bake products according to established recipes.
  • Operated baking equipment to produce fresh cookies daily.
  • Collaborated with team members to meet production goals effectively.
  • Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
  • Measured, mixed and prepped raw materials according to company specifications and recipes.
  • Ensured that all health regulations were followed at all times while working in the kitchen.
  • Followed food safety guidelines while preparing all food items.
  • Provided excellent customer service by answering inquiries about products.

Shift Leader

Royal Tea
Highland
05.2021 - 07.2021
  • Prepared and served high-quality beverages to customers.Maintained cleanliness of workstations and dining areas.Assisted customers in selecting menu items and answering questions.Handled cash transactions and managed the cash register efficiently.Collaborated with team members to ensure smooth operations during peak hours.Followed health and safety guidelines to ensure food safety standards were met.Prepared and served a variety of beverages, including specialty drinks and teas, to enhance customer experience.Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Assisted customers in selecting menu items and answering questions.
  • Handled cash transactions and managed the cash register efficiently.
  • Collaborated with team members to ensure smooth operations during peak hours.
  • Followed health and safety guidelines to ensure food safety standards were met.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Operated cash registers to process customer payments.

Education

High School Diploma -

Highland High School
Highland, IN
06-2022

Skills

  • Recipe preparationBaking techniquesFood safety complianceCustomer serviceInventory managementFood presentationStaff trainingTeam collaborationBaking techniquesFood safety complianceCustomer serviceInventory managementFood presentationStaff trainingTeam collaborationBaking productionBaking techniquesFood safety complianceCustomer serviceInventory managementFood presentationStaff trainingTeam collaborationCash register operationEffective communicationBaking techniquesFood safety complianceCustomer serviceInventory managementFood presentationStaff trainingTeam collaborationCash register operationEffective communicationProblem solvingBaking techniquesFood safety complianceCustomer serviceInventory managementFood presentationStaff trainingTeam collaborationCash register operationEffective communicationProblem solvingTime managementBaking techniquesFood safety complianceCustomer serviceInventory managementFood presentationStaff trainingTeam collaborationCash register operationEffective communicationProblem solvingTime managementFood safetyBaking techniquesFood safety complianceCustomer serviceInventory managementFood presentationStaff trainingTeam collaborationCash register operationEffective communicationProblem solvingTime managementFood safetyWaste reductionBaking techniquesFood safety complianceCustomer serviceInventory managementFood presentationStaff trainingTeam collaborationCash register operationEffective communicationProblem solvingTime managementFood safetyWaste reductionOven managementBaking techniquesFood safety complianceCustomer serviceInventory managementFood presentationStaff trainingTeam collaborationCash register operationEffective communicationProblem solvingTime managementFood safetyWaste reductionOven operationSanitation practicesBaking techniquesFood safety complianceCustomer serviceInventory managementFood presentationStaff trainingTeam collaborationCash register operationEffective communicationProblem solvingTime managementFood safetyWaste reductionOven operationCleanliness standardsMultitaskingBaking techniquesFood safety complianceCustomer serviceInventory managementFood presentationStaff trainingTeam collaborationCash register operationEffective communicationProblem solvingTime managementFood safetyWaste reductionOven operationCleanliness standardsMultitasking and organizationCollaboration techniquesBaking techniquesFood safety complianceCustomer serviceInventory managementFood presentationStaff trainingTeam collaborationCash register operationEffective communicationProblem solvingTime managementFood safetyWaste reductionOven operationCleanliness standardsMultitasking and organizationTeam playerAdaptabilityBaking techniquesFood safety complianceCustomer serviceInventory managementFood presentationStaff trainingTeam collaborationCash register operationEffective communicationProblem solvingTime managementFood safetyWaste reductionOven operationCleanliness standardsMultitasking and organizationTeam playerAdaptive and creativeShift managementBaking techniquesFood safety complianceCustomer serviceInventory managementFood presentationStaff trainingTeam collaborationCash register operationEffective communicationProblem solvingTime managementFood safetyWaste reductionOven operationCleanliness standardsMultitasking and organizationTeam playerAdaptive and creativeShift managementKnife skillsBaking techniquesFood safety complianceCustomer serviceInventory managementFood presentationStaff trainingTeam collaborationCash register operationEffective communicationProblem solvingTime managementFood safetyWaste reductionOven operationCleanliness standardsMultitasking and organizationTeam playerAdaptive and creativeShift managementKnife safetyIngredient scalingBaking techniquesFood safety complianceCustomer serviceInventory managementFood presentationStaff trainingTeam collaborationCash register operationEffective communicationProblem solvingTime managementFood safetyWaste reductionOven operationCleanliness standardsMultitasking and organizationTeam playerAdaptive and creativeOpening and closing dutiesKnife safetyMathematical calculationsEquipment operationBaking techniquesFood safety complianceCustomer serviceInventory managementFood presentationStaff trainingTeam collaborationCash register operationEffective communicationProblem solvingTime managementFood safetyWaste reductionOven operationCleanliness standardsMultitasking and organizationTeam playerAdaptive and creativeOpening and closing dutiesSafe knife handlingBasic mathKitchen equipment useMeasurement skillsBaking techniquesFood safety complianceCustomer serviceInventory managementFood presentationStaff trainingTeam collaborationCash register operationEffective communicationProblem solvingTime managementFood safetyWaste reductionOven operationCleanliness standardsMultitasking and organizationTeam playerAdaptive and creativeOpening and closing dutiesSafe knife handlingBasic mathKitchen equipment operationMeasurement techniquesDough handlingBaking techniquesFood safety complianceCustomer serviceInventory managementFood presentationStaff trainingTeam collaborationCash register operationEffective communicationProblem solvingTime managementFood safetyWaste reductionOven operationCleanliness standardsMultitasking and organizationTeam playerAdaptive and creativeOpening and closing dutiesSafe knife handlingBasic mathKitchen equipment operationWeights and measuresDough handlingProduct merchandising
  • Recipe preparation
  • Food safety compliance
  • Food safety
  • Sanitation practices
  • Oven management
  • Oven operation
  • Dough handling
  • Ingredient scaling
  • Weights and measures
  • Time management
  • Inventory management
  • Waste reduction
  • Food presentation
  • Product merchandising
  • Staff training
  • Team collaboration
  • Effective communication
  • Customer service
  • Problem solving

Timeline

Baker

Crave Cookies
12.2025 - Current

Baker

Nothing Bundt Cakes
09.2024 - 11.2024

Shift Leader

Royal Tea
05.2021 - 07.2021

Cashier

Chinatown
12.2015 - Current

High School Diploma -

Highland High School
Hailee Kiourtsis