Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hailey Casto

Fort Wayne

Summary

Efficient and methodical human services caseworker with strong organizational and problem-solving skills. Skilled in client assessment, resource coordination, and case management, ensuring timely and accurate service delivery. Demonstrates a solid work ethic and commitment to achieving results while maintaining order, and seeking a role as a Human Services Caseworker with expertise in providing comprehensive support and services to clients.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Associate

Indie Jane Boutique
Fort Wayne
11.2024 - Current
  • Greet customers warmly and offered assistance.
  • Performed cleaning tasks, keeping store neat and organized.
  • Demonstrate exceptional customer service skills, resolving customer complaints efficiently and courteously.
  • Operate cash register and POS to handle purchases, refunds, and exchanges for customers.
  • Organize merchandise displays to promote higher levels of customer engagement.

Employment Specialist

Goodwill Industries of NE Indiana
Fort Wayne
05.2023 - Current
  • Meet with participants to establish viable and realistic job search work goals.
  • Assist participants in developing resumes, cover letters, and other professional documents required for job applications.
  • Maintain accurate data entry into case management system regarding client activities and outcomes.
  • Observe participant skills, abilities, strengths, areas of improvement for realistic goals and expectations for employment.
  • Advised participants on topics related to workplace expectations such as appropriate attire or communication styles.
  • Communicate with Vocational Rehabilitation Counselors about client’s participation, goals, barriers, and accomplishments.

E-Commerce Clerk, Cashier, Floral Clerk, & Produce Clerk

Kroger
Auburn
12.2018 - 09.2024
  • Multi- tasked on the sales floor to pick grocery items for orders by reading the electrical device to find items while pushing trolley.
  • Picked fresh and the best-looking products on the sales floor.
  • Maintained weekly Fresh Start Trainings to provide excellent customer service to customers.
  • Assisted customers on the sales floor to locate items of need.

Student Intern

School Care Team
Fort Wayne
08.2022 - 04.2023
  • Learned about local Youth Mental Health Resources in Fort Wayne, IN.
  • Put together advertising material to hand out to individuals attending Suicide Prevention trainings.
  • Entered in survey data from each training into a survey database.
  • Learned how to navigate Microsoft Excel to compile the list of Youth Mental Health Resources in Fort Wayne, IN.

Student Intern

Maple Seed Farms
Fort Wayne
08.2021 - 04.2022
  • Helped client's complete tasks to maintain fine motor skills.
  • Taught and played educational games with clients to maintain better relationships with their peers.
  • Assisted client's by giving them next step directions for tasks boxes.
  • Communicated with management and staff members about client behaviors working with peers.

Education

Bachelors of Human Services - Substance Abuse & Justice System

Purdue University Fort Wayne
Fort Wayne, IN
05.2023

Skills

  • Computer literacy
  • Communication skills
  • Time management
  • Multi-tasking
  • Problem solving
  • Reliable and punctual
  • Customer service
  • Client communication

Certification

  • BIN Liaison Certificate 2025- Center on Community Living and Careers at Indiana Institute on Disability and Community.
  • CPR and AED Certified Administered by Lutheran Hospital June 2025- June 2027
  • 2024 QPR Training at Goodwill Industries, Completed by the School Care Team
  • CITI Training (The Collaborative Institutional Training Initiative)- May 2023
  • 2021- FERPA Family Educational Rights and Privacy Act Training, Purdue West Lafayette
  • 2021 - QPR Training at Purdue Fort Wayne, Completed with Professor Alice Jordan- Miles

Timeline

Sales Associate

Indie Jane Boutique
11.2024 - Current

Employment Specialist

Goodwill Industries of NE Indiana
05.2023 - Current

Student Intern

School Care Team
08.2022 - 04.2023

Student Intern

Maple Seed Farms
08.2021 - 04.2022

E-Commerce Clerk, Cashier, Floral Clerk, & Produce Clerk

Kroger
12.2018 - 09.2024

Bachelors of Human Services - Substance Abuse & Justice System

Purdue University Fort Wayne

Similar Profiles

CREATE PROFILE
Hailey Casto