Summary
Overview
Work History
Education
Skills
Timeline
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Hailey Cope

Waynetown

Summary

Dynamic baker, former OP3 at Penguin Random House and former cashier at County Market, skilled in creative problem solving and food safety. Successfully launched a home bakery, enhancing customer satisfaction through innovative recipes and custom designs. Proven ability to adapt quickly and work under pressure, ensuring high-quality results and exceeding client expectations. Recognized for reliability and clear communication. Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

11
11
years of professional experience

Work History

Baker

Cope's Cravings
12.2023 - Current
  • Opened my own at home bakery business.
  • Advertise across several platforms.
  • Ensure adherence to safety and sanitation standards.
  • Develop and test new recipes for diverse baked goods, enhancing product variety and customer satisfaction.
  • Manage inventory levels of ingredients, minimizing waste through effective stock rotation.
  • Implement new baking techniques that improve overall product output and variety.
  • Evaluate customer feedback to drive continuous improvement in product offerings.
  • Collaborate with clients to design custom cakes for weddings, birthdays, anniversaries, and other events that exceeded expectations in both taste and appearance.
  • Take payments via various methods.
  • Mix icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
  • Package finished products for sale.

OP3

Penguin Random House
06.2017 - 07.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Restocked shelves.
  • Picked and packed books.
  • Quality inspected boxes to ensure they were properly packaged and there were no damages.
  • Used walkies to transport pallets of books from one area to another.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and a fast-paced environment.

Cashier

County Market Grocery
06.2014 - 03.2017
  • Processed customer transactions efficiently and accurately using point-of-sale systems.
  • Collaborated with team members to enhance store operations and customer service quality.
  • Trained new cashiers on register functionality and company policies for seamless onboarding.
  • Resolved customer complaints promptly, enhancing overall satisfaction and loyalty to the store.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Opened and closed the gas station.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

Medical Billing And Coding Certificate - Medical Billing And Coding

Rasmussen University
Saint Paul, MN
12-2023

High School Diploma -

North Montgomery High School
Crawfordsville, IN
05-2015

Skills

  • Customer service
  • Active listener
  • Food safety and sanitation
  • Attention to detail
  • Time management
  • Creative problem solving
  • Clear communication
  • Friendly, positive attitude
  • Patience and empathy
  • Reliability and punctuality

Timeline

Baker

Cope's Cravings
12.2023 - Current

OP3

Penguin Random House
06.2017 - 07.2022

Cashier

County Market Grocery
06.2014 - 03.2017

Medical Billing And Coding Certificate - Medical Billing And Coding

Rasmussen University

High School Diploma -

North Montgomery High School

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Hailey Cope