Hailey Dodds
Greenfield
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Registered Behavioral Therapist
SBBC
02.2025 - Current
- Provide behavioral therapy to clients
- Observe and collect data, discuss data with BCBA
- Maintain HIPAA privacy
- Ensure a safe and enriched environment for clients.
Sever, Bartender, Event Server/Bartender
Taxman Brewing Co.
05.2024 - Current
- Ensuring a safe and happy environment while also monitoring alcohol consumption per guest.
- Creating new specialty cocktails while abiding by Indiana State alcohol laws.
- Preparing event spaces and entertaining guests while ensuring their satisfaction via email, phone call, and in person.
Prep, Hostess, Server, Manager
Mozzi’s All Star Pizza
02.2016 - 04.2025
- Maintaining and exceeding health code, food safety, and alcohol laws.
- Interviewed, hired, trained, wrote schedules for employees.
- Organized and orchestrated large party reservations.
- Relayed relevant information to all departments.
Server, Bar Manager
High Velocity
08.2022 - 11.2024
- Worked as a liaison between departments within our company.
- Attended meetings with other department heads and took notes for upcoming guest events.
- Created schedules for servers, ensuring work-life balance, and a suitable schedule for each individual.
- Stocks inventory and orders products daily.
- Works closely with all employees and hosted guest events to ensure a happy and safe environment.
Senior Patient Care Technician
Community Health Network
11.2023 - 03.2024
- Maintained a safe environment for patients.
- Monitored vital signs, feeding times, medications, and physical therapies.
- Reported charts for incoming and discharging patients.
Server, Bartender, Bar Manager
Tavern at the Point
09.2021 - 08.2022
- Inventoried daily and monthly stock and ensured accurate ordering.
- Worked closely with beer and liquor representatives to consider which new products to order.
- Created schedules for all employees- servers, hosts, cooks, and managers.
- Maintained a clean and safe environment for guests.
Patient Care Technician
Indiana University Health
03.2021 - 07.2021
- Round on patients to take vitals every four hours
- Took care of the patient's nutritional and physical needs- ordering meals, using the restroom, and bathing.
- Front desk work- collect and organize charts, transportation to and from appointments within the hospital, and greeting visitors, doctors, and other staff.
- Took and relayed relevant notes for each patient during shift changes.
Education
Bachelor of Science - Psychology
Indiana University
Indianapolis, IN05.2025
High School Diploma -
Greenfield-Central High School
Greenfield, IN05-2019
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Hancock Regional Hospital
Greenfield, IN03.2018
Skills
- Decision-making
- Data collection
- Time management
- Documentation and reporting
- Customer relationship management (CRM)
- Schedule preparation
Timeline
Registered Behavioral Therapist
SBBC
02.2025 - Current
Sever, Bartender, Event Server/Bartender
Taxman Brewing Co.
05.2024 - Current
Senior Patient Care Technician
Community Health Network
11.2023 - 03.2024
Server, Bar Manager
High Velocity
08.2022 - 11.2024
Server, Bartender, Bar Manager
Tavern at the Point
09.2021 - 08.2022
Patient Care Technician
Indiana University Health
03.2021 - 07.2021
Prep, Hostess, Server, Manager
Mozzi’s All Star Pizza
02.2016 - 04.2025
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Hancock Regional Hospital
Bachelor of Science - Psychology
Indiana University
High School Diploma -
Greenfield-Central High School
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