Hailey Durda
Indianapolis
Summary
Dynamic retail professional with strong customer service and problem-solving skills. Proven ability to enhance customer engagement and optimize store operations, driving satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Lids Locker Room
Bloomington, IN
10.2024 - 01.2026
- Assisted in daily store operations, ensuring a high standard of customer service and satisfaction.
- Executed inventory management procedures, maintaining optimal stock levels and product availability.
- Supported staff training initiatives to enhance team performance and operational efficiency.
- Monitored sales trends and contributed to visual merchandising strategies to boost sales engagement.
- worked well with customers ensuring the best possible service
Animal Shelter Volunteer
Indy Humane Society
Indianapolis, IN
01.2021 - 10.2022
- Assisted in daily care and feeding of shelter animals to ensure health and well-being.
- Collaborated with team members to maintain cleanliness and hygiene standards throughout the facility.
- Kept animals healthy and socialized by providing regular exercises and walks.
- Cleaned and sanitized cages and living areas to promote health and wellbeing.
Concessions Worker
Zionsville Community Schools
Zionsville, IN
08.2019 - 11.2019
- Operated cash registers to process transactions accurately and efficiently.
- Managed inventory of food and beverage supplies, ensuring optimal stock levels for events.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of concession stands to ensure compliance with health standards.
Education
High School Diploma -
Zionsville High School
Zionsville, IN05.2024
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Store organization
- Store opening and closing
- Retail operations
Timeline
Assistant Store Manager
Lids Locker Room
10.2024 - 01.2026
Animal Shelter Volunteer
Indy Humane Society
01.2021 - 10.2022
Concessions Worker
Zionsville Community Schools
08.2019 - 11.2019
High School Diploma -
Zionsville High School