Hailey Ellis
Anderson
Summary
With a proven track record at Community Hospital Anderson, I excel in enhancing patient satisfaction and streamlining registration processes. My expertise in HIPAA compliance and insurance verification, combined with exceptional customer service and problem-solving skills, drives operational efficiency and fosters positive patient experiences.
Overview
5
5
years of professional experience
Work History
Patient Access Representative- Cancer Center
Community Hospital Anderson
04.2023 - Current
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Ensuring every patient is scheduled for all needed appointments and treatment plans. Coordinating with patients doctor and scheduling pharmacy as well as radiation.
Patient Access Representative- Float
Community Hospital Anderson
01.2022 - 04.2023
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Floated between: ER registration, Sleep lab, Surgery, Admitting, Cardio Pulmonary and Wound Care. Trained in each department to work independently as well as train new incoming employees.
Prestige Beauty Advisor
Ulta
09.2021 - 04.2022
- Maintained counter and display areas for cleanliness and organization.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Helped customers feel relaxed and comfortable through conversation and personal relatability. Assisted customers find the best products for their needs (ie. color matching and building skin care routine for individual needs.)
- Ran Cash register and general customer service.
- Collaborated with management and team members to develop creative visual merchandising displays, driving interest in featured products.
Sales Floor Associate
Marshalls Department Store
10.2019 - 09.2021
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
Education
Licensed Esthetician - Cosmotology-Esthetics
Summit Salon Academy
Anderson, IN02-2021
High School Diploma -
Anderson High School
Anderson06-2020
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Healthcare systems navigation
- Appointment scheduling
- Registration and admissions
- Phone and email etiquette
- Problem-solving
- Team collaboration
- Relationship building
Timeline
Patient Access Representative- Cancer Center
Community Hospital Anderson
04.2023 - Current
Patient Access Representative- Float
Community Hospital Anderson
01.2022 - 04.2023
Prestige Beauty Advisor
Ulta
09.2021 - 04.2022
Sales Floor Associate
Marshalls Department Store
10.2019 - 09.2021
Licensed Esthetician - Cosmotology-Esthetics
Summit Salon Academy
High School Diploma -
Anderson High School
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