Hailey Johnson
Kokomo
Summary
Dedicated Home Health Aide providing compassionate care, enhancing client well-being through effective communication, safety protocols, and collaborative care plans. Motivated and detail oriented aspiring hair stylist with a passion for enhancing client confidence through personalized beauty services. Recognized for delivering exceptional client experiences, earning consistent 5-star reviews and fostering strong client relationships. Brings a strong foundation in sanitation, customer care, and salon support with a commitment to continued growth in the beauty industry
Overview
6
6
years of professional experience
1
1
Certification
Work History
Home Health Aide
Careforth
Indianapolis
03.2023 - Current
- Provided personal care and assistance with daily living activities to clients.
- Assisted clients with mobility and transportation needs for appointments and errands.
- Administered medication and managed prescribed treatment plans according to healthcare professionals' instructions.
- Maintained a clean and safe environment for clients, ensuring hygiene standards were met.
- Communicated regularly with family members regarding client well-being and care updates.
- Collaborated with multidisciplinary teams to develop individualized care plans for clients.
- Offered emotional support and companionship, fostering a positive environment for clients' wellbeing.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized a clean and well-organized environment for client happiness and safety.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Assisted clients with bathing, dressing, and incontinence care.
- Provided mental and emotional support to enhance clients' overall well-being.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Prepared meals and snacks according to prescribed diets.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Helped client with medication self-administration.
- Accompanied clients to doctors' offices and on other trips outside the home, providing transportation, assistance and companionship.
- Improved patient outlook and daily living through compassionate care.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Assisted in ambulation and exercise routines for clients.
- Documented care provided and submitted notes to supervisor.
- Organized recreational activities like reading and games to promote social interaction and mental stimulation.
- Recognized emergency situations and implemented appropriate procedures.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Tracked and reported clients' progress based on observations and conversations.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Participated in developing individualized care plans based on medical orders and assessments.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Assisted with cooking, meal preparation, and shopping to meet clients' dietary needs and preferences.
- Planned, prepared or served meals to patients according to prescribed diets.
- Provided entertainment and companionship through conversation, reading, and board games.
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
- Provided therapeutic massage or applied topical treatments to alleviate discomfort and promote relaxation.
Assistant Manager
Dairy Queen
Chesterton
03.2020 - 03.2023
- Supervised daily operations to ensure efficient service and product quality.
- Trained and mentored new staff on company policies and procedures.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Coordinated staff schedules to optimize coverage during peak hours.
- Resolved customer complaints by providing timely and effective solutions.
- Implemented promotional campaigns to enhance customer engagement and sales.
- Assisted in maintaining cleanliness and organization of the dining area and kitchen.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Produced thorough, accurate and timely reports of project activities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Implemented quality control measures to uphold company standards.
Education
GED -
Everette Community College
Everett, WA11-2011
Skills
- Client consultation & personalized serviceHair care support (washing, prepping, assisting)
- Sanitation & infection control standards
- Time management & appointment flow
- Retail product recommendations & upselling
- Team collaboration in fast-paced environments
- Consistently recieves 5-star client reviews for service quality and professionalism
- Builds strong client relationships resulting in repeat clientele
- Recognized for creating a welcoming, comfortable experience for every guest
Certification
- CPR Certified & First Aid Certified
- Certified Home Health Aide
Timeline
Home Health Aide
Careforth
03.2023 - Current
Assistant Manager
Dairy Queen
03.2020 - 03.2023
GED -
Everette Community College