HAJA NAJI MUDEEN M
CHENNAI
Summary
Enthusiastic Service Advisor with strong expertise in customer relations and service management. Excels in resolving queries, coordinating maintenance schedules, and enhancing customer satisfaction. Proven ability to streamline operations, boost team productivity, and drive business growth, ensuring seamless service delivery and client retention. Passionate about cultivating long-term client relationships and delivering exceptional service standards.
Overview
3
3
Languages
1
1
Certification
11
11
years of professional experience
Work History
Service Advisor
HAJA NAJI MUDEEN
chennai , INDIA
04.2017 - Current
- Welcomed customers upon arrival, identifying needs through open-ended questions to enhance service experience.
- Monitored service quality and workshop efficiency, recommending actionable improvements for better customer satisfaction.
- Provided first-class customer follow-up support, ensuring issues were addressed promptly to enhance overall service.
- Delivered exceptional customer service, managing queries and concerns with professionalism and patience.
Sales Executive
HAJA NAJI MUDEEN
CHENNAI , INDIA
08.2016 - 03.2017
- Achieved company targets through effective sales strategies, enhancing overall revenue.
- Built customer satisfaction by providing friendly service, fostering long-term relationships.
- Conducted cold calls to prospective customers, generating leads and expanding lead database.
Final Inspector
HAJA NAJI MUDEEN
chennai
06.2015 - 05.2016
- Reviewed and approved quality documentation to ensure compliance with ISO 9001 and relevant quality management systems, supporting overall quality assurance.
- Inspected and tested products, parts and materials for conformity with specifications and standards.
- Performed final inspections of finished products to confirm adherence to customer specifications and quality criteria before dispatch, enhancing customer satisfaction.
Education
Bachelor of Science - B Tech mechanical engineer
BHARTHI UNIVERSITY
Chennai, TN01-2026
Diploma of Higher Education - DIPLOMA MECHANICAL ENGINEERING
APOLLO POLYTECHNIC COLLEGE
Chennai, TN01-2015
Skills
- HSAP Service advisor level 1 passed
- HSAP Service advisor level 2 passed
- HSAP Service advisor level 3 passed
- HYUNDAI ZONAL LEVEL champion 2023
- HYUNDAI ZONAL LEVEL champion 2025
- Collaborated with technicians to ensure timely service delivery
- Assisted customers with product inquiries and service recommendations
- Educated customers on maintenance procedures and care for vehicles
- Resolved customer complaints through effective communication and problem-solving
- Greeted customers and addressed their needs in a professional manner
- Promptly responded to customer inquiries via phone, email or in person
- Customer request tracking
Languages
Hindi
Beginner
A1
English
Upper Intermediate
B2
Tamil
Proficient
C2
Certification
- Auto cad 2d & 3d
Timeline
Service Advisor
HAJA NAJI MUDEEN
04.2017 - Current
Sales Executive
HAJA NAJI MUDEEN
08.2016 - 03.2017
Final Inspector
HAJA NAJI MUDEEN
06.2015 - 05.2016
Bachelor of Science - B Tech mechanical engineer
BHARTHI UNIVERSITY
Diploma of Higher Education - DIPLOMA MECHANICAL ENGINEERING
APOLLO POLYTECHNIC COLLEGE