Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hajeerabi

LEAD SOFTWARE ENGINEER
Pondicherry

Summary

Adept Lead Software Engineer with a proven track record at Virtusa Consulting Services, where I spearheaded the development of telecom domain web apps, enhancing productivity through automation. Skilled in Outsystems Debugging and Agile Methodologies, I excel in managing teams to deliver projects that exceed stakeholder expectations, demonstrating exceptional customer relationship management and technical acumen.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Lead Software Engineer

Virtusa Consulting Services
Chennai
06.2023 - Current
  • Company Overview: Client: British Telecom Group Plc (BT)
  • Took charge of designing, developing, checking, and keeping up telecom domain web apps
  • Worked with stakeholders and project team to understand needs and create custom solutions
  • Put in place tools and automated processes to make work smoother and boost productivity
  • Led the creation of a special Technical Debt Monitoring app, which many BT projects now use to stick to good practices
  • Looked into new tools and tech and trained the team when needed
  • Made sure the team followed good practices, rules, and ways of working
  • Handed out jobs well, gave tech help, and guided team members to help them grow and keep work quality high
  • Client: British Telecom Group Plc (BT)

Senior Software Engineer

Hexaware Technologies
Chennai
01.2021 - 06.2023
  • Experienced in development tasks for fronted as well as challenging back-end code in Reactive web apps in Outsystems Platform
  • Experienced in debugging the existing code using the debugger tools
  • Responsible for attending Sprint Requirement calls and associated meetings
  • Carried out quality assurance test to discover errors and fix it
  • Experienced in integration with SOAP and REST APIs
  • Worked troubleshooting on architecture and performance issues
  • Experience in working with Project Managements tools like JIRA, Confluence
  • Followed the common standards and best practices in application development
  • Experienced in working with Various Outsystems Forge components

Team Lead

Hexaware Technologies
Chennai
03.2020 - 12.2020
  • Responsible for selecting, training, and grooming of new team members as per their role requirement & floor Supervision during shifts
  • Work with customers, analyze their needs and get them resolved
  • Proactively manage defined services within agreed IT KPIs, service SLAs and budget
  • Performing Quality Audits and giving Feedback to the Engineers and maintaining the effective Quality without deviating from the Customer orientation
  • Review CSAT feedback and ensure timely implementation of corrective actions
  • Coordinate with resolver groups- vendors/carriers
  • Troubleshoot the escalated incident/problem and refer/escalate (functional and hierarchical) to the right groups (Vendors/Level 3)
  • Provide inputs to FAQ database / KR / contribute towards updating knowledge articles
  • Contribution to continuous service improvement plans (CSI)
  • Responsible to develop induction documents in consultation with relevant stakeholders for the project and ensure successful completion of induction process for new joiners

Senior Technical Analyst - L2

Hexaware Technologies
Chennai
04.2019 - 03.2020
  • Infra Support that includes creating the DL, making changes in AD, Exchange and O365 migration and Hardware support
  • Installing and Configuring Printers and Scanners
  • Outlook and O365 troubleshooting and creating shared mailbox
  • Creating new users in AD, creating shared mailboxes, DL and helped in OA migration
  • Ensure all assigned Change, Incidents, process Hardware requests and Service requests are closed within SLA
  • Enable and Disable accounts with ISS – user profiles
  • Maintaining the AD database (Cleansing unused profiles)
  • Symantec issues and Threat spike monitoring
  • Map network drives, enable server access through Citrix

Customer Engineer

HCL Info System LTD
Pondicherry
05.2016 - 04.2019
  • Manage PAN India Service Operations through ASP & Field Engineers
  • Daily review on pending calls
  • Single Point of contact for escalation and complaint
  • Providing Technical support for IndusInd Bank Customers of (PAN INDIA) via chat, telephone, email, and Remote support through tickets
  • Analyze and troubleshoot software and hardware issues
  • Ensuring minimum possible escalations from the region/Key Accounts assigned
  • Preparing performance report of key accounts and sharing the same with customers and Project Team

Education

Masters - Bioinformatics

Pondicherry University
Pondicherry
01.2014

Skills

  • Ousystems Debugging
  • Agile Methodologies
  • Jira
  • Customer Relationship Management
  • Managing People
  • Microsoft Office Suite

Certification

  • Associative Reactive Web Developer, Outsystems
  • Associative Developer for ODC, Outsystems
  • API Designer, API Academy
  • API Security Architect, API Academy
  • API Product Manager, API Academy
  • Data Migration Manager Training, Infosistema

Timeline

Lead Software Engineer

Virtusa Consulting Services
06.2023 - Current

Senior Software Engineer

Hexaware Technologies
01.2021 - 06.2023

Team Lead

Hexaware Technologies
03.2020 - 12.2020

Senior Technical Analyst - L2

Hexaware Technologies
04.2019 - 03.2020

Customer Engineer

HCL Info System LTD
05.2016 - 04.2019

Masters - Bioinformatics

Pondicherry University

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