Summary
Overview
Work History
Education
Skills
Technical skills
Websites
Languages
Timeline
Generic

Hakeem MD

Hyderabad

Summary

Accomplished Operations Leader with over 14 years of diverse experience in Telecom, Banking, E-commerce, and F&V, exhibiting a strong history of advancement from Data Entry Operator to Senior Manager through decisive leadership and strategic foresight.

Overview

14
14
years of professional experience

Work History

Sr. Manager

EKAM Ultra Farms Pvt Ltd
07.2024 - Current
  • Oversaw operations for stores and hubs with full P&L responsibility.
  • Drove operational efficiencies to enhance overall business performance.
  • Managed cross-functional teams, ensuring seamless execution of processes.
  • Handled inventory verification and stock management.
  • Verified daily stock levels and communicated requirements to sourcing and sales teams.
  • Updated operational status reports for labor and P&L activities.

Sr. Manager

Fine Purple Techedge Services Pvt Ltd
Pune, Hyderabad
03.2019 - 05.2024
  • Directed E-commerce operations for clients including Flipkart, Amazon, Ola, and Porter.
  • Executed customer and commercial acquisition strategies to drive growth.
  • Implemented process improvements to enhance operational efficiency.
  • Achieved significant business growth through optimized operational strategies.

Manager of Operations

Karvy Data Management Services Ltd, PAN
05.2017 - 02.2019
  • Managed field operations, B2B and customer acquisitions for leading clients, including Paytm, ShopX, Amazon Pay, Mobikwik, and PhonePe.
  • Coordinated banking operations for DBI PMJDY, Yes Bank, Axis Bank, and ICICI Bank, focusing on loan disbursements and credit card processing.
  • Led daily operations to ensure efficient service delivery and client satisfaction.
  • Managed team schedules and assigned tasks to enhance workflow efficiency.
  • Streamlined communication across departments to improve operational processes.
  • Implemented standard operating procedures to promote consistency in operations.

Assistant Manager

Cameo Corporate Services Ltd
Hyderabad
04.2011 - 05.2017
  • Drove BPO operations through rapid career advancement across multiple roles.
  • Managed teams for high-volume data entry, validation, client services, and process enhancements.
  • Spearheaded cross-functional projects, boosting efficiency and profitability significantly.
  • Achieved consistent career progression through adaptability and exceptional performance.
  • Implemented process automation utilizing Excel and Power BI to streamline workflows.
  • Enhanced client satisfaction by fostering strong relationships and ensuring process excellence.
  • Navigated complex operational challenges, delivering positive business outcomes consistently.

Education

Bachelor of Commerce -

EIILM University
Hyderabad

Skills

  • Leadership and team management
  • Operations optimization
  • Stakeholder management
  • Strategic planning
  • Budget oversight
  • Agile framework expertise
  • Data analysis and reporting
  • Office automation technologies
  • E-commerce operations
  • Customer acquisition
  • BPO management
  • Technical software proficiency
  • Operational efficiency
  • Inventory management
  • Process improvement

Technical skills

  • Microsoft Excel
  • Power BI
  • SQL
  • Agile-Scrum Frame Work
  • Application Testing (Manual & performance)

Languages

Hindi
First Language
English
Intermediate (B1)
B1
Telugu
Intermediate (B1)
B1
Tamil
Beginner (A1)
A1

Timeline

Sr. Manager

EKAM Ultra Farms Pvt Ltd
07.2024 - Current

Sr. Manager

Fine Purple Techedge Services Pvt Ltd
03.2019 - 05.2024

Manager of Operations

Karvy Data Management Services Ltd, PAN
05.2017 - 02.2019

Assistant Manager

Cameo Corporate Services Ltd
04.2011 - 05.2017

Bachelor of Commerce -

EIILM University

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Hakeem MD