Summary
Overview
Work History
Education
Skills
Websites
Technical skills
Languages
Personal Information
Core Competencies
Timeline
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Hakeem MD

Hyderabad

Summary

Accomplished Operations Leader with over 14 years of diverse experience in Telecom, Banking, E-commerce, F&V & Logistics operations, exhibiting a strong history of advancement from Data Entry Operator to Senior Manager through decisive leadership and strategic foresight.

Overview

14
14
years of professional experience

Work History

Sr. Manager

EKAM Ultra Farms Pvt Ltd
07.2024 - Current
  • Served clients including 4PS, Apollo, COMPASS, SODEXO, CUREFOODS, and BOX8.
  • Oversaw operations for stores and hubs with full profit and loss accountability.
  • Drove operational efficiencies to enhance overall business performance.
  • Managed cross-functional teams to ensure streamlined processes.
  • Conducted inventory verification and managed stock levels effectively.
  • Communicated daily stock needs to sourcing and sales teams.
  • Updated operational reports on labor and profit and loss activities.
  • Coordinated logistics operations to ensure timely goods delivery.

Sr. Manager

Fine Purple Techedge Services Pvt Ltd
Pune, Hyderabad
03.2019 - 05.2024
  • Directed E-commerce operations for clients such as Flipkart, Amazon, and Paytm.
  • Executed customer acquisition strategies to drive substantial growth.
  • Implemented process improvements to enhance overall operational efficiency.
  • Achieved significant business growth through optimized strategic initiatives.

Manager of Operations

Karvy Data Management Services Ltd, PAN
05.2017 - 02.2019
  • Managed field operations, B2B and customer acquisitions for leading clients, including Paytm, ShopX, Amazon Pay, Mobikwik, and PhonePe.
  • Coordinated banking operations for DBI PMJDY, Yes Bank, Axis Bank, and ICICI Bank, focusing on loan disbursements and credit card processing.
  • Led daily operations to ensure efficient service delivery and client satisfaction.
  • Managed team schedules and assigned tasks to enhance workflow efficiency.
  • Streamlined communication across departments to improve operational processes.
  • Implemented standard operating procedures to promote consistency in operations.

Assistant Manager

Cameo Corporate Services Ltd
Hyderabad
04.2011 - 05.2017
  • Managed operations and customer acquisitions for leading clients Airtel, Airtel Money, Airtel DTH, Idea TBC, TATA Sky, MTS, Aircel, and Paytm.
  • Drove BPO operations through rapid advancement across multiple roles.
  • Oversaw teams in high-volume data entry, validation, client services, and process enhancements.
  • Spearheaded cross-functional projects that significantly boosted efficiency and profitability.
  • Implemented process automation using Excel and Power BI to enhance workflows.
  • Fostered strong client relationships to enhance satisfaction and ensure process excellence.
  • Navigated complex operational challenges, achieving consistently positive business outcomes.
  • Scheduled and dispatched setup boxes for Airtel DTH while managing logistics and team performance.

Education

Bachelor of Commerce -

EIILM University

Skills

  • Leadership and team management
  • Operations optimization
  • Stakeholder engagement
  • Strategic planning
  • Budget management
  • Agile methodologies
  • Data analysis
  • Office automation tools
  • E-commerce operations
  • Customer acquisition strategies
  • BPO oversight
  • Technical proficiency
  • Operational efficiency
  • Inventory control

Technical skills

  • Microsoft Excel
  • Power BI
  • SQL
  • Agile-Scrum Frame Work
  • Application Testing (Manual & performance)

Languages

Hindi
First Language
English
Intermediate (B1)
B1
Telugu
Intermediate (B1)
B1
Tamil
Beginner (A1)
A1
Kannada
Beginner
A1

Personal Information

Core Competencies

  • Process enhancement
  • Logistics coordination
  • Supply chain management
  • Warehouse management
  • Transportation coordination
  • Logistics analysis

Timeline

Sr. Manager

EKAM Ultra Farms Pvt Ltd
07.2024 - Current

Sr. Manager

Fine Purple Techedge Services Pvt Ltd
03.2019 - 05.2024

Manager of Operations

Karvy Data Management Services Ltd, PAN
05.2017 - 02.2019

Assistant Manager

Cameo Corporate Services Ltd
04.2011 - 05.2017

Bachelor of Commerce -

EIILM University

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Hakeem MD