Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Hal Jones

Evansville

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Centerpoint Energy
05.2022 - 06.2023
  • Acted as First Point of Contact with customers for any issues regarding their accounts or services.
  • Maintained a high level of customer service to ensure each customer's issue was dealt with in a professional and compassionate manner.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Sales Representative

Cobra Direct Inc.
12.2021 - 04.2022
  • Acting certified retailer for Spectrum TV & Internet.
  • Engaged potential customers and developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.

Customer Host

Walmart Inc.
10.2017 - 01.2020
  • Collaborated with other Asset Protection Associates to stop theft, and keeping shrink to a minimum.
  • Provided exceptional hospitality by greeting customers warmly upon entry and assisting throughout their visit.
  • Maintained security devices across the store.
  • Acted as first responder in cases of emergency, directing customers and staff through appropriate procedures.

Security Officer

Nighthawk Security
01.2017 - 10.2017
  • Acted as a Security Officer across multiple properties including Craddock Engineering, One Main Financial, and Alcoa Warrick Operations.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Conducted regular patrols of key areas to spot and control security concerns.

Security Officer

Tropicana Evansville Casino and Hotel
10.2015 - 04.2016
  • Ensured the safety of all patrons, personnel, equipment, and property of Tropicana.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Adhered to Indiana Gaming Commission laws and regulations
  • Acted as a first responder in cases of emergency, and was trained in CPR, First Aid, Fire Safety, and Self Defense.

Security Officer

ABM Security/SABIC Innovative Plastics
07.2013 - 04.2014
  • Maintained the entry gate, and inspected vehicles and personnel for any contraband.
  • Fire Safety, First Aid, and First Responder trained.

Education

GED -

Ivy Tech Community College

Skills

  • Extensive Customer Service experience
  • Functional knowledge of Microsoft Office product family, as well as CRM software
  • Clerical Support
  • Computer Proficiency, including setup and general maintenance/repair

References

  • Jessica Robey, (812) 205-9947
  • Nate Barchett, (812) 431-1954
  • Zachary Zeller, (812) 454-7818

Timeline

Customer Service Representative

Centerpoint Energy
05.2022 - 06.2023

Sales Representative

Cobra Direct Inc.
12.2021 - 04.2022

Customer Host

Walmart Inc.
10.2017 - 01.2020

Security Officer

Nighthawk Security
01.2017 - 10.2017

Security Officer

Tropicana Evansville Casino and Hotel
10.2015 - 04.2016

Security Officer

ABM Security/SABIC Innovative Plastics
07.2013 - 04.2014

GED -

Ivy Tech Community College

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Hal Jones