Haladhar Mohanta

iRely — ERP Implementation and Support Consultant.

1st Nov’2016 – Present:

• Provide ERP application support, troubleshoot complex issues, and investigate commodity trading workflows covering contracts, risk management, shipments, manufacturing, inventory, logistics, WMS, costing, and financial transactions.
• Monitored project risks and resolved blockers to maintain delivery momentum.
• Managed resource allocation, task prioritization, and team workload balance.
• Reviewed project status, milestones, and dependencies to ensure schedule adherence.
• Facilitated client communication to clarify expectations and maintain service quality.
• Improved project workflows through process standardization and performance tracking.
• Mentored team members on execution practices, issue resolution, and accountability.
• Evaluated performance metrics regularly to ensure optimal alignment with organizational goals and client requirements.
• Cultivated strong relationships with clients through attentive service, open communication channels, and reliable follow-through on commitments.
• Mentored junior team members for increased productivity and professional growth within the organization.
• Established clear lines of communication among team members to foster a collaborative working environment conducive to problemsolving.
• Enhanced client satisfaction with consistent communication, progress updates, and prompt issue resolution.
• Perform SQL-based database diagnostics and root-cause analysis to identify data inconsistencies, missing or duplicate transactions, and integration failures.
• Troubleshoot SAP and Microsoft Dynamics 365 integrations, including XML feeds, stock feeds, acknowledgements, and file transfers.

• Led test planning, ensuring QA coverage aligned with release requirements and product priorities.
• Designed and maintained test cases to verify software functionality, data accuracy, and workflow consistency.
• Coordinated defect tracking, triage, and resolution follow-up across development and product teams.
• Executed regression testing to confirm system stability after code changes and configuration updates.

• Led support team through complex case resolution, prioritizing escalations and maintaining service quality.
• Coached representatives on troubleshooting workflows, documentation standards, and customer communication.
• Reviewed support tickets to identify recurring issues and improve response consistency.
• Coordinated cross-functional handoffs with product and engineering for unresolved product defects.
• Applied root cause analysis to reduce repeat incidents and improve operational efficiency.
• Reinforced SLA adherence by tracking case status, escalation paths, and resolution ownership.
• Reduced response times for client inquiries by optimizing team workflows and communication channels.