Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
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Haleema Tayyaba

Hyderabad

Summary

Results-driven professional specializing in content moderation, quality assurance, and customer relationship management. Expertise in enhancing user experience and developing effective training materials. Over 3 years of customer service experience focused on improving customer satisfaction and optimizing support processes.

Overview

4
4
years of professional experience

Work History

Content Assisstant (Kindle Content Quality)

Amazon Development Centre Pvt. Ltd
Hyderabad
02.2022 - 06.2025
  • Performed quality checks on web pages and digital content for e-book reader and conversion.
  • Leveraged editing tools to adapt and learn new features swiftly.
  • Executed content audits using moderation software, enhancing user experience on Kindle.
  • Monitored productivity metrics to ensure compliance with quality standards and delivery SLAs.
  • Resolved publisher and author queries within SLAs for timely issue resolution.
  • Collaborated with teams to support successful eBook uploads to the website.
  • Managed support tickets through Zendesk, improving communication via chats and emails.
  • Developed training materials for effective onboarding of new employees.

Customer Advisor

Amazon Development Centre Pvt. Ltd
Hyderabad
03.2022 - 02.2025
  • Addressed customer inquiries globally through phone, chat, and email channels.
  • Identified and fulfilled customer needs to enhance satisfaction.
  • Built sustainable relationships and trust with customers.
  • Provided accurate, complete information using appropriate techniques and tools.
  • Adhered to communication policies, guidelines, and protocols.
  • Engaged with customers proactively to foster strong connections.
  • Adapted to changes in company policies and renewals effectively.
  • Resolved complex issues by escalating to management when necessary.

Customer Care Executive

mm importers
Hyderabad
01.2021 - 02.2022
  • Assisted customers from UAE via chats and emails, ensuring prompt responses.
  • Collaborated with support teams to uphold high service standards.
  • Provided efficient service through phone, email, and in-person interactions.
  • Resolved product issues by coordinating with logistics for timely solutions.
  • Documented customer interactions in CRM for accurate records.
  • Conducted follow-up calls to confirm customer satisfaction after interactions.
  • Developed standard operating procedures to enhance response times.
  • Trained new staff on customer service policies to maintain excellence.

Education

Master of Commerce - Finance

Osmania University
Hyderabad
04-2015

Bachelor of Commerce - Taxation

Osmania University
Hyderabad
04-2013

Intermediate Certificate - CEC

Board of Intermediate Education
Hyderabad
03-2010

SSC -

Board of Secondary Education
HYderabad
03-2008

Skills

  • Content moderation
  • Quality assurance
  • Zendesk management
  • Content auditing
  • E-book publishing
  • Customer relationship management
  • Issue resolution
  • Communication strategies
  • Team collaboration
  • Problem solving
  • Process optimization
  • Customer engagement
  • Multitasking and organization
  • Computer skills
  • Basic accounting
  • Workload management
  • Support services
  • Positive and professional
  • Client interaction
  • Email correspondence
  • Document preparation
  • Verbal and written communication
  • Time management
  • Administrative tasks
  • Mail sorting and distribution
  • Decision-making
  • Expert in CRM software
  • Fast learner

Affiliations

  • Made a study on consumer perception about the advertisement of IDEA Cellular Ltd
  • Participated in an internship program in direct and indirect taxes under a certified chartered accountant

Accomplishments

  • Worked on a project titled “A Study on Capital Market,” around finance

Languages

Hindi
First Language
English
Proficient (C2)
C2
Urdu
Proficient (C2)
C2
Telugu
Beginner
A1

Timeline

Customer Advisor

Amazon Development Centre Pvt. Ltd
03.2022 - 02.2025

Content Assisstant (Kindle Content Quality)

Amazon Development Centre Pvt. Ltd
02.2022 - 06.2025

Customer Care Executive

mm importers
01.2021 - 02.2022

Master of Commerce - Finance

Osmania University

Bachelor of Commerce - Taxation

Osmania University

Intermediate Certificate - CEC

Board of Intermediate Education

SSC -

Board of Secondary Education

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Haleema Tayyaba